How do I reboot my cable set-top box?

Turn off your cable set-top box (using either the remote or the button on the front of the box). Carefully unplug the ...  [more]

How do I program my cable remote control?

Please refer to your division’s Remote Control page or User Guides page. Click on the remote control icon that ...  [more]

Are digital set-top cable boxes necessary?

A digital set-top cable box (a.k.a converter) is necessary for any of the following reasons:...  [more]

Do I need a separate digital cable set-top box for each TV?

Only on the TVs that you want to view premium channels like HBO and On Demand services.

If I want additional set-top boxes, can I pick them up in any Time Warner location?

Yes. Click on Contact Us to find the address of your local cable office.

Who owns the cable set-top box in my home?

Time Warner Cable owns your cable set-top cable box. If you choose to discontinue the service, the box must be returned ...  [more]

Can I get Dolby Digital sound from my Digital Cable box?

Yes. We support the latest Dolby Digital technology with our digital set-top box. Customers will need a Dolby Digital ...  [more]