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Frequently Asked Questions

FAQ  >> High Speed Online  >> Service Problems

FAQs for Service Problems

What should I do if I can't connect to the Internet?

What do I do if I get a new computer?

Do you offer a live technical chat for Road Runner customers who need help?

If my modem has no power, may I exchange it in a local office?

If my cable goes out, does my Internet go out too?

If I am having problems with my Road Runner Service, where can I get additional online help?

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Most Popular FAQs

How do I access my Road Runner e-mail?

What is Wireless Road Runner/Wireless Home Networking?

How fast is Road Runner?

Can I access my Road Runner e-mail when I am away from home?

Does Road Runner offer protection from viruses, worms and spyware (antivirus/firewall/pop-up)?

How many computers can I have connected to one wireless modem?

How do I create a Road Runner e-mail account?

How do I change my Road Runner password?

What is the installation procedure? Can I install the modem myself?

What are the SMTP and POP mail servers for Road Runner (needed for email software such as Outlook, Entourage and Thunderbird and wireless handhelds such as Blackberry, I-phone and Treo)?

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