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Time Warner Cable has launched Switched Digital Video (SDV) in your neighborhood. This exciting new technology allows us to bring you many additional services, including new HD channels and HD versions of popular existing channels.
About SDV
Channels delivered using Switched Digital Video (“SDV”) are only transmitted over our cable system on an as-needed basis. As a result, SDV uses system capacity more efficiently than the traditional, always-on method. This frees up bandwidth and allows Time Warner Cable to offer its customers additional digital channels and HD digital channels. Some existing services must migrate to SDV in order to make additional bandwidth available. Once channels are migrated to SDV, they will no longer be available to devices like TiVo unless you have the tuning adapter.
What this means for customers with TiVo®
Some channels are being delivered using SDV in order to make additional bandwidth available. Because TiVo devices are only capable of accessing our one-way services, some channels are not available on HD TiVo devices unless you have a Tuning Adapter. Customers with TiVo Series 3, TiVo HD, and TiVo HD XL DVRs can order a FREE tuning adapter now. (Tuning Adapters are not designed to work with TiVo Series 2 devices and earlier products that do not require a CableCARD.)
*You can pre-order a FREE Tuning Adapter now by
filling out an order form here. Or you may call 1.866.310.3283
*Please note: Tuning adapters are not yet available; filling out an order form puts you on a waiting list to receive a tuning adapter once they become available | 
