What family-friendly cable programming is available?

Go to www.controlyourtv.org to read more about family-friendly programming and browse a list of family-friendly cable ...  [more]

Why did Time Warner Cable create the Family Choice Tier?

Many of our customers expressed desire for more programming that is suitable for family viewing. Time Warner Cable ...  [more]

How did Time Warner Cable determine what networks would be carried on the Family Choice Tier?

Our goal was to provide customers with a package of programming they could reasonably assume would not contain any ...  [more]

How much does the Family Choice Tier cost?

Go to our Pricing & Packaging page or Contact Us. You must have a digital set-top box to receive Family Choice.

Do customers need to subscribe to Digital Cable in order to receive the Family Choice Tier?

Yes. A digital cable set-top box is required for every television in the home that you want access to Family Choice ...  [more]

Since you must subscribe to Basic, what if the programming on Basic is not considered suitable for family viewing such as programming on broadcast networks (CBS, NBC, ABC, CW and FOX) and/or leased and public access?

We believe Family Choice is preferred for family viewing. Our Basic service includes channels that we are required to ...  [more]

Why is a digital cable set-top box necessary for the Family Choice Tier?

The digital cable set-top box is necessary to overcome the technical constraints of providing this tier. Some of the ...  [more]

Can I order Family Choice on one television set, and other digital services in another room?

No. Family Choice is offered as a whole-home solution. This tier traps (blocks out) the expanded basic level channels ...  [more]

How come CNN Headline News is included in the Family Choice Tier and not CNN, Fox News or MSNBC?

The programming offered by Headline News fit our rigorous guidelines. The other cable news outlets have live talk and ...  [more]

Why are there no sports networks included in the Family Choice Tier?

Sporting events are live programming and can be very unpredictable.

Can any other networks be added to the Family Choice Tier?

We are constantly assessing all of our channel line-ups. It is possible that additional channels might be added in the ...  [more]

Doesn’t The Science Channel carry programs that are not G-rated?

According to our contract with Discovery Networks all their programs are G-rated.

Will Family Choice customers be able to access On Demand features?

No. Much of the On Demand content does not meet the G-rated programming criteria for Family Choice.

Can Family Choice Tier customers still sign up for premium networks such as HBO?

No. At this time, the premium networks do not meet our criteria for family-friendly viewing.