Do I have to buy any additional equipment to use Digital Phone?

No. There is no additional equipment to buy as long as you have a telephone in your home. Please be aware that while ...  [more]

Do I have to keep the Digital Phone modem in a specific location?

Yes. If you are a current Road Runner High Speed Online customer then the installation will involve switching out your ...  [more]

Do I need to be home for the installation of Digital Phone?

Yes. You or your designated representative over 18 must be present for our technician to complete your installation and ...  [more]

Does Time Warner Cable provide technical support for Digital Phone?

Yes. Time Warner Cable provides complete support for all of our services and Digital Phone is no different. You can ...  [more]

Does wireless Internet service work with Digital Phone?

Yes. However, the Digital Phone modem itself does not support wireless. You will either receive a phone modem in ...  [more]

How long will it take for my Digital Phone to be installed?

A typical installation takes approximately 60-90 minutes. However, please confirm with your local Time Warner Cable ...  [more]

How will I know when my Digital Phone has been activated?

Your Digital Phone will be activated as soon as our Time Warner Cable technician has completed the installation. During ...  [more]

What should I do if I cannot be home for my Digital Phone installation appointment?

If you can not be home for your installation appointment, you may designate a friend or family member (age 18 or older) ...  [more]

Should I wait to disconnect my current home phone service until Digital phone installed?

Yes. If you choose to keep your current home telephone number (i.e. port your number), you should NOT contact your ...  [more]

Can I disconnect my current phone service once Digital Phone has been installed?

Yes. If you are keeping your current phone number, you do not need to contact your current service provider. You will ...  [more]

If my cable gets disconnected for non-payment, will my phone still work?

No. Non-payment will result in termination of service.

Will my Digital Phone work if my electricity goes out or if there is a cable TV outage?

Digital Phone does not include back-up power and just like an electric-powered home cordless phone, Digital ...  [more]

Who maintains the modem used for Digital Phone?

Time Warner Cable maintains the modem. One of the greatest benefits of Digital Phone is that we automatically upgrade ...  [more]

I was not at home for my Digital Phone service installation and now my phone is not working. What should I do?

Contact Time Warner Cable immediately. If you have access to a cell phone or a friend’s phone, call your local Time ...  [more]

Do I need a special phone for Digital Phone service?

No. Any standard, touch-tone phone will work with Digital Phone service.  It makes no difference whether you have ...  [more]

Can I use my existing cordless home phone with Digital Phone service?

Yes.  Cordless home phones will work with Digital Phone service.

Will my monitored security system work with Digital Phone service?

Digital Phone will work with most monitored home security systems.  In the event that Time Warner Cable installs ...  [more]

Will my Caller IQ phone with Low Cost Routing (LCR) feature (included in some phones made by Sharp, Casio, and Panasonic) work with Digital Phone service?

Yes, but you may not need your Caller IQ phone with Low Cost Routing (LCR) feature any longer. Time Warner Cable’s ...  [more]

Will my dial-up Internet Service Provider work with Digital Phone service?

At this time, Digital Phone service does not include support of dial-up Internet calls. However, Time Warner Cable does ...  [more]

Will Digital Phone service work with Home Networking?

Yes, Digital Phone service should have no negative impact on Home Networking.

Will my fax machine work with Digital Phone service?

Yes, fax machines work with Digital Phone service. If you have any problems sending or receiveng faxes using Digital ...  [more]

Will my answering machine work with Digital Phone service?

Yes.  Answering machines will work with Digital Phone service.

Will my Caller ID display work with Digital Phone service?

Yes.  Caller ID display equipment works with Digital Phone service.

Does Digital Phone service offer Voice Mail?

Yes.  Voice Mail is available for just $3.95 per month and with it, you can retrieve messages at home or when you ...  [more]

Does Digital Phone service offer a calling card?

Digital Phone does not offer calling cards but our long distance plans offer affordable solutions to your long distance ...  [more]