Contact Us

LIVE CHAT 
You can chat with a Time Warner Cable customer representative in Charlotte by clicking here.

Live Chat Availability   General & Video/HSD Support Digital Phone Support Sun Closed 8 a.m. - 7 p.m. Mon - Fri 7 a.m. - 7 p.m. 8 a.m. - 7 p.m. Sat 9 a.m. - 6 p.m. 8 a.m. - 7 p.m.

Online Chat Support is for Residential Customer Support Only.

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E-MAIL
You can reach Time Warner Cable by our e-mail form to ensure the most prompt response to your inquiries. 

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CUSTOMER SERVICE & LOCAL OFFICES 
Time Warner Cable maintains a network of payment centers in Charlotte and surrounding areas for your convenience. Click here to locate a payment center near you.

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24 HOUR CUSTOMER SERVICE AND SUPPORT

Charlotte: 704-377-9600
Outside Charlotte: 1-877-566-4TWC (1-877-566-4892) 

Time Warner Cable Business Class call: 1-866-TWC-4-Biz

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NEW SERVICE AND TRANSFER SERVICE 
For new services or to transfer services, please call:

Charlotte: 704-377-9600
Outside Charlotte: 1-877-566-4TWC (1-877-566-4892) 

Time Warner Cable Business Class call: 1-866-TWC-4-Biz

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CORRESPONDENCE
Please do not include written correspondence with your payment. Because your payment goes directly to the bank, we may not receive the accompanying letter until several days later.  Time Warner Cable's mailing address is:

Time Warner Cable
3140 W. Arrowood Rd.
Charlotte, NC 28273

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PAYMENT SERVICES
PayXpress Online Bill Payment allows you to view and pay your cable television, high speed Internet, Digital Phone, or home security bill online without the need for a paper bill or stamps.

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ANSWERS ON DEMAND
Answers On Demand provides training and information on our services to our customers at the push of a button on your television at Digital Channel 411 and online.