No Dial tone If you are unable to get a dial tone with your home phone service, please follow the steps as outlined here or watch the video. Voice quality If you are experiencing voice quality issues with your Digital Phone service, check to make sure that there are no wireless devices such as wireless routers, cordless phone base stations, baby monitors, etc. in close proximity to your Digital Phone modem. If there are wireless devices in close proximity, try moving them at least one foot away from your Digital Phone modem and three feet away if possible. This will reduce the likelihood of your modem picking up interference from these other devices. Another possible factor in voice quality issues is the channel that your 2.4Ghz cordless phone operates on. Try changing the channel of your 2.4Ghz cordless phone. Your phone's instruction manual should show you how to do this and often this will alleviate the problem. If you're still experiencing voice quality problems, call us from your home phone at 611. This brings you directly to a Digital Phone technician. If you prefer, we have a video to assist you. Voice mail Voice mail is an optional add-on that requires you to set up your outgoing message and retrieve incoming messages.  Please watch the video for voice mail. When you retrieve messages away from home, you can: While at home - Pickup your home line and call *98 or your home phone number.. While away from home - Call your home phone number from another phone and press the * key on your phone while your message is playing and then enter your pin number. Anywhere - Call the Voice Mail remote access number at 704-969-9700.  After the prompt, enter your 10 digit Digital Home Phone number and then your pin number. The star(*) codes Your Digital Phone service includes more than a dozen features, such as Caller ID Blocking and Call Forwarding. These features require you to set them up using star(*) codes. Read all about the features and how to set them up.  If you like you can watch our video about the star codes. Self Install If you need some help with a self isntall please view the following video.