Time Warner Cable

Contact Us

ACTION LINE

You can check your account balance, make payment arrangements with the automated TWC ActionLine -- always available at your convenience to provide you with up-to-the-moment information on your Time Warner Cable account.

513.247.5060

 

CUSTOMER SALES LINE

Ready to order new cable, add new services to your existing account, or just have questions? You can order online or call:

513.489.5911
or
1.800.866.9767

CUSTOMER SERVICE

Our Customer Service representatives are available to assist you and answer any questions, 24 hours a day, seven days a week.

513.469.1112
or
1.800.677.9767

 

ONLINE PAYMENTS

With, you have direct access to your Time Warner Cable and High-Speed Data accounts. Check your balance or pay your bill with  PayXpress.

 

E-MAIL

You can reach Time Warner Cable by e-mail at customerservice@cinci.rr.com.

 

Live Web Chat

Available Monday through Friday 1:30 PM until 4:30 PM, click here to begin. 

 

CUSTOMER CARE CENTERS

You can pay your bill in person or call us with any questions at our 24 hour support centers.

Locate a Customer Care Center Near You

WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?

Please make sure your account number is on your check or money order and mail to:

Time Warner Cable
PO BOX 740466
Cincinnati, OH 45274-0466

HOW DO I CONTACT AN INDIVIDUAL NETWORK LIKE HBO OR CINEMAX?

Visit our Network Contact Information page for individual network contact information.

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