NEW ORDERS

For new services or to transfer services, please call:

ONLINE FORM

You can reach Time Warner Cable using our online form.

CUSTOMER SERVICE & LOCAL OFFICES

You can pay your bill in person or call us with any questions:

Office Locations:	Hours:	We want to know when our staff has delivered exceptional customer service to YOU!
Time Warner Cable 507 Rosebud Plaza Clarksburg, WV 26301 Get Directions	Mon: 8:30 a.m. - 6:00 p.m Tues/Thurs/Fri: 8:30 a.m. - 5:00 p.m. Wed: 9:00 a.m. - 5:00 p.m. Sat: 9:00 a.m. - 1:00 p.m.
Fairmont Office SCT Communications Suite 52 of VIP Way Location is for Equipment Drop Off Only. (off of Ruskin Dr, a half mile from Valley Worlds Of Fun )
Service and Repair Phones: (Telephones are answered by a customer service representative during the hours below and a 24-answering service during other hours.)
304-623-6791 in Clarksburg or 304-366-2880 in Fairmont	Mon/Tue/Thu/Fri: 8:00 a.m. - 5:00 p.m Wed: 9:00 a.m. - 5:00 p.m. Sat.: 9:00 a.m. - 1:00 p.m.

WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?

Please make sure your account number is on your check or money order and mail to:

Time Warner Cable
PO Box 371341
Pittsburgh, PA 15250-7851

PAYMENT SERVICES

When you are ready to make your cable payment, Time Warner Cable provides several payment options.

LAW ENFORCEMENT SUBPOENA INFORMATION

If you are a law enforcement agency seeking information about how to obtain records from Time Warner Cable, please click here for instructions.