With Road Runner Web Mail, you can check your Road Runner e-mail when you are away from your home computer. 

For web mail access click here.

Note (Internet Explorer 6 Users): Before using Road Runner Web Mail, you must obtain the latest service pack for Internet Explorer 6. You can do this by going to http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp. You may receive the following error message if you attempt to use Road Runner Web Mail prior to obtaining the service pack: "Variable uses an automation type not supported by JScript."

Logging In | Folders | Inbox | Sent | Trash | Viewing New Messages | Composing Messages | Searching Messages | Deleting Messages | Drafts | Options | Dial Access

Logging In

To login to Web Mail:

1. Either go to http://webmail.tx.rr.com or click the Web Mail icon located near the upper right corner of the Road Runner Welcome Screen.
   
   
   
   
2. Enter your Road Runner User ID in the user ID field and password in the password field.
3. Click the LOGIN button.
   
   Notes:
   • If you forgot your Road Runner password, click the FORGOT PASSWORD button to use the Password Tool before proceeding. You will need to sign back in to Web Mail with your new password.
   • You will be automatically logged off of Web Mail after three minutes of inactivity.
     

Folders

You can view different folders on the Folders page. To view the Folders page, click the Folders tab.

To view different folders, click the Inbox, Drafts, Sent or Trash links.

Inbox

After you login, your Inbox will appear showing all your messages (sorted by newest to oldest).

Note: If your home computer is turned on and you are logged into your e-mail client, you may not see any new messages in your Inbox or messages may disappear after you view them in Web Mail. To avoid this problem, make sure to exit your e-mail client before you login to Road Runner Web Mail.

At the bottom of your Inbox, there is a summary of how many messages are in your Inbox, how many messages are unread in your Inbox, and how many bytes are being used total (Drafts and Inbox).

You can also view new messages, compose messages, search existing messages or delete messages on the Inbox page.

Sent

The Sent folder contains messages that you have sent. To view the Sent folder, click the Sent tab.

Note: Messages in the Sent folder are counted towards your total storage limit.

Viewing New Messages

You can sort and view new messages along the following parameters:

• Priority of the message, and sort the messages by priority (urgent, non-urgent or normal).
  
• Whether or not the messages have attachments and sort by messages with attachments.
  
• Status of message (read or unread) and sort the messages by status.
  
• Who the message is from and sort by sender in alphabetical order or reverse alphabetical order.
  
• Subject line of the e-mail and sorts subject lines alphabetically and reverse alphabetically
  
• Received time (00:00 am/pm of your time zone) and sort newest to oldest and reverse.
  
• Size of message, and sort in ascending or descending sizes.

To sort and view messages:

Click the icon next to the heading (Priority, attachment, message type, Subject, etc.) by which you wish to sort.

You can select or deselect messages. To select or deselect messages, click the check box under the Select heading. You can also select or deselect all messages (which can then permit you to move all messages into the drafts folder or delete all). To select or deselect all messages, click the Select All or Deselect All buttons.

After viewing a message, you can reply to the message, either to all recipients or just the sender, as well as use all the features in Compose Messages.

Composing Messages

You can write their messages using a variety of features. Note: Select the Text/HTML icon for different formatting options.

• With both the Text and HTML options, you can:
  • select to have the message labeled as normal, urgent or non-urgent, and request a receipt when delivered, when viewed or when delivered and viewed
  • select to send the message, cancel the message or request text help
  • select to save the message in the Draft folder
  • select to spell check the message before it is sent, and select to have the message spell checked. Note: If you have not installed the language software for the language you wish to use for your operating system on your computer, the language option will not work.

• With the HTML option, you can:
  • choose the body map of message (Normal, Paragraph, six types of Headings)
  • choose font types (Times, Helvetica, Western, Courier, Serif, Sans-Serif, Arial, Cursive)
  • choose font sizes
  • choose to view the HTML source
  • cut, copy, paste, bold, italicize, underline, select a color for fonts, and select a color for the background of the message by selecting the appropriate icon
  • align the body of your message left, right or center by selecting the appropriate icon
  • number, bulletize or indent left or right by selecting the appropriate icon
  • insert a hyperlink by selecting the appropriate icon

Note: E-mail attachments are limited to 2 MB per e-mail sent.

Trash

The Trash folder contains messages that you have deleted. To delete messages, see the Deleting Messages section.

Note: Messages in the Trash folder are counted towards your total storage limit.

Searching Messages

You can search existing messages along the following parameters: Sender, Subject, Body, or Recipient, and contains or does not contain.

To use the search feature:

1. Click the Search icon.
2. Select the folder that you wish to search from the Search drop-down menu.
3. Select Sender, Subject, Body, or Recipient from the drop-down menu.
4. Select contains or does not contain from the drop-down menu.
5. Type in the text that you wish to search for and click the Search button.
6. You can select or deselect the results of your search to view by clicking the Select All or Deselect All buttons.

Deleting Messages

You can delete message from your Inbox, Sent or Drafts folders. To delete messages:

Click the check box under the Select heading next to the appropriate message or click the Select All or Deselect All buttons and click the Delete icon.

• If you delete a message from the Inbox, Sent, or Drafts folder, the deleted message is placed in Trash folder.
• Messages in folders, including the Trash folder, are calculated as your current total usage.
• Messages in the Trash folder (deleted from other folders) stay in the Trash folder until you delete them (again) from Trash folder. When you attempt to delete message(s) in the Trash folder, you're prompted with the following pop-up message: Permanently remove selected messages?.
• When you delete messages from the Trash folder, your current quota usage is immediately reduced. For example, if your current usage is 8 MB and you delete a 2 MB message from the Inbox, your current usage will still be 8 MB. If you select the Trash folder and delete the 2 MB message, your current usage will now be 6 MB.
• Clicking the logout radio button only terminates your Web Mail session; it does not purge deleted messages (in the Trash folder) nor reset the calculation of your usage.

Drafts

The Drafts box has all of the same features as the Inbox except for the Get Mail feature. To view your draft messages:

Click the Drafts tab. Messages that you have saved from the Compose Message page will appear on this page.

Options

The Options page contains links to the Account Summary, Personal Information, Settings and Vacation Message pages.

To view the Options page, click the Options tab.

Dial Access

On your next trip, use Road Runner’s Dial Access to connect to the Internet and Road Runner email if you do not have the ability to connect into a high speed connection. But before you leave on that next trip, you must register for Dial Access.