Answers

Question:

Why can't I view some channels on my TiVo Series3, TiVo HD, or TiVo HD XL DVR using a CableCARD?

Answer:

TiVo Series3, TiVo HD, and TiVo HD XL DVRs are not able to access channels delivered using two-way technology, including Switched Digital Video (SDV) technology. However, Time Warner Cable has worked with the rest of the cable industry and TiVo Inc. to develop an external device called the Tuning Adapter, which allows customers with CableCARD-equipped TiVo DVRs to receive programming delivered using SDV technology, while they continue to enjoy all the features of their TiVo DVRs. 

Please note: the Tuning Adapter does not provide access to our other interactive features (such as the Electronic Programming Guide, Video On Demand, and other two-way services that HD TiVo DVRs are not designed to access). 

For more information, please visit www.timewarnercable.com/tuningadapter.

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