You may cancel a purchase during a zero- to five-minute cancellation window, set by your local cable office.

To cancel a MOVIE ON DEMAND:

1. Press the B button on the remote (the blue square button),
2. Highlight and select the “Cancel this purchase” choice on screen.

To cancel a PAY-PER-VIEW program:

1. Press the A button on the Navigator remote (the yellow triangle button),
2. Go to the PURCHASES screen to find and cancel the purchased event.

For both On Demand and Pay-Per-View programs, the cancellation must occur within the time allowed in your service area of any non-adult content program. There is no cancellation policy for adult content programming.

To cancel a PAY-PER-VIEW program:

1. Press the A button on the Navigator remote (the yellow triangle button).
2. Go to the PURCHASES screen to find and cancel the purchased event. Please note that you can only cancel a Pay-Per-View program BEFORE the program is scheduled to start.

There is no cancellation policy for On Demand purchases and adult content programming.