See who's calling before you answer the phone. Protect your privacy - and your free time.

Notes:

• PRIVATE or ANONYMOUS means the caller doesn't want to be known in advance, and has blocked your Caller ID.

• UNKNOWN, OUT OF AREA or UNAVAILABLE means the caller's area or phone system doesn't support Caller ID.

• PAYPHONE means the caller is using a pay telephone.

• NO DATA SENT indicates a phone system problem.

If you have chosen to reveal your identity when placing calls and wish to be anonymous for a particular call, press (*67) before you dial to block your identity from the other person’s Caller ID.

If you have chosen to block your identity when placing calls and wish to reveal your identity for a particular call, press (*82).

When you're on the phone and a second call comes in, a gentle "Beep!" tone alerts you.

What:    A "Beep!" tone announces your second call.

What to do: 

• To put the first call on hold and take the second, press FLASH or quickly press the switch hook.

• To put the second call on hold and go back to the first one, press FLASH or the switch hook again.

• If you hang up on one call, the phone will immediately ring to remind you that the other caller is still holding. Just pick up the phone to connect.

• If you don't answer the second call, it will go to Voice Mail. If you don't have Voice Mail the caller will simply hear the ring tone.

When you're making an important call and don't want any interruptions, press (*70) to temporarily turn off your included Call Waiting. When you hang up, included Call Waiting is automatically restored.

You're on the phone when "Beep!" you have another call. (Is it important?) With included Call Waiting ID, the identity of your second caller flashes on your Call Waiting screen.

What to do: 

• To put the first call on hold and take the second, press FLASH or quickly press the switch hook.

• To put the second call on hold and go back to the first one, press FLASH or the switch hook again.

• If you hang up on one call, the phone will immediately ring to remind you that the other caller is still holding. Just pick up the phone to connect.

• If you don't answer the second call, it will go to Voice Mail. If you don't have Voice Mail, the caller will simply hear the ring tone.

Now you can forward your calls to an alternate number by using Call Forwarding.

How:

• Press (*72); listen for three short beeps and then a dial tone; enter the 7 or 10-digit number where calls will be forwarded and wait for the confirmation tone.

• After the confirmation tone, the system will automatically place a courtesy call to the forward-to number. If the forwarded-to party answers the courtesy call, the feature is activated.

• If at set up time, the forward-to line is busy or there is no answer to the courtesy call, the feature is not activated. You can still activate Call Forwarding by repeating the activation procedure within two minutes of the first attempt.

• You will hear an error message if the forward-to number is invalid. Calls will continue to forward to the chosen number until deactivated.

• If you have Voice Mail, your calls and calls that would turn into Voice Mail will continue to go to the forward to number thereby bypassing Voice Mail.

• You must remember to deactivate Call Forwarding by pressing (*73) and waiting for the deactivation confirmation tone.

Now you can call frequently dialed phone numbers using just one digit.

How:

• Press (*74); listen for the stutter tone and choose a digit from 2 to 9.

• Enter the 7 or 10-digit number (dialing 1 first whenever it applies) that will be speed dialed and wait for confirmation tone.

• Press the chosen digit (from 2-9) followed by the # (pound) sign and the system will speed dial the telephone number that correlates to the chosen digit.

• You can store up to eight numbers at one time.

• To change any of the stored numbers simply repeat the process with the new desired telephone number.

Allows you to block unwanted calls from callers who restrict sending their Caller ID information such as “Anonymous” callers.

• Dial *77 to activate and wait for the confirmation tone.

• All unidentified calls will then be rejected.

• You must Dial *87 to deactivate this feature.

Notes: Voice Mail subscribers who activate this feature along with Caller ID Block (*67) must use their Voice Mail access number, instead of their home phone number, to access the Voice Mail system from home.

You can change your local service provider to Time Warner Cable Home Phone service without changing your phone number.

Home Phone service includes a single listing in the main local directory and Directory Assistance (411) listing. During the order process you can choose to publish your name, number, and full address or just name, number, and city. Should you ever want to change your listing, simply contact a Time Warner Cable Customer Support representative.

Don't hesitate to pick up the phone. Any hour, day or night, make all the local, in-state and domestic long distance calls you want, and talk as much as you like. No more calling plans, variable bills or extra charges. Home Phone is service the way it should be.

Dial any local, in-state or domestic long distance number any time, any day. Includes all 50 states, Canada and select U.S. Territories.

Never worry about extra charges.

Any time you need technical help with your Home Phone features, service, or benefits, simply dial 611 from your Home Phone service.

In an emergency, it's hard to remember more than "911." So Enhanced 911 automatically transmits your address and telephone number to emergency services. Please note that Home Phone service does not include back-up power. As in the case with a cordless phone, should there be a power outage, Home Phone service, including the ability to access 911 services, will not be available until the power is restored.                                      

You can restrict incoming calls that can incur extra charges such as collect calls. Contact a Time Warner Cable Customer Support Representative.

You can restrict outgoing calls that can incur extra charges such as international numbers, collect calling and third party calling. Contact a Time Warner Cable Customer Support Representative.

Home Phone subscribers can choose how their name and telephone number will be displayed when calling others. During the order process you can decide what name you want displayed when calling others (your name and telephone number, modified name and telephone number or no display at all). What you choose will be displayed when the party being called has Caller ID equipment.

You can make this decision at the point of sale. If nothing is picked at the time of sale, the default setting is your billing name and phone number. You can also elect to be anonymous.

As a Home Phone Customer, just click on MY ACCOUNT and enter your user ID and password to access your Call Record. You can also request a written Call Record at anytime.

No more multiple bills for multiple services - Time Warner Cable brings Video, Home Phone, and High-Speed Internet together on one convenient bill from one company.

For one low monthly fee, have your callers leave messages when you can't - or prefer not to - answer. All you need is your telephone.

To see if you have messages, simply pick up the phone. If you hear a special "Beep-Beep-Beep!" dial tone, simply call your Voice Mailbox, enter your PIN and listen to your messages.

Voice Mail automatically plays your recorded greeting and takes a message after a certain number of rings.