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Welcome to Time Warner Cable Support, we make it easy for you to connect with us regarding your service, 24/7.

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For your convenience, we offer a variety of ways for you to reach us. We look forward to helping you.
  • Chat Online
    The fastest way to reach TWC 24/7

    Chat is a great way to contact us with questions while you're online.

     

    Live Chat is available 24 hours a day, 7 days a week.

     

    Please note: You will not be able to downgrade or disconnect service via chat.

    Please visit the Call Us section below to contact one of our customer service representatives.

    To help us serve you, please enter your ZIP Code:
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  • Call Us
    Speak one-on-one with a representative

    For sales inquiries please call 1-855-820-9903.

     

    For customer service, tech support or billing inquiries, please call:

    • Raleigh/Durham/Triangle, northeast North Carolina

      866-489-2669
    • Charlotte/Metrolina

      877-566-4892
    • Fayetteville/Sandhills

      910-864-3935
    • Greensboro/Piedmont Triad

      866-874-2389
    • South Carolina

      866-892-7201
    • Wilmington/NC coast

      910-332-7800
    • Dothan/Enterprise

      866-744-1678
    • Richlands/Grundy/Keen Mountain

      866-874-2389
  • Find a Location
    Find a TWC store or payment center near you

    Get map and driving directions for all locations including authorized payment centers.

    Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.


    Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
    and 24-hour payment drop.

     

    Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.

    • Albemarle

      • Albemarle
        2403 US Hwy 52 North
        Albemarle, NC   28001
        Hours of Operation: M-F 8:30 - 6:00
    • Asheboro

      • Asheboro
        836 South Fayetteville Street
        Asheboro, NC   27203
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Bishopville

      • Bishopville
        National Check Cashing (Payments Only)
        408 South Main St.
        Bishopville, SC   29010
        Hours of Operation: Mon-Thu: 9 am-5:30 pm; Fri 9 am-6 pm; Sat: 10 am-2 pm
    • Bluffton

      • Bluffton
        26 Okatie Maintenance Road
        Bluffton, SC   29909
        Hours of Operation: Monday through Friday from 9am - 1pm & 2pm-6pm. Closed from 1-2pm.
    • Burlington

      • Burlington
        316 Huffman Mill Road
        Burlington, NC   27215
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Cary

      • Cary
        1307 NW Maynard Rd
        Cary, NC   27513
        Hours of Operation: Monday - Friday: 8 am-6 pm Saturday: 9 am-1 pm
    • Chapel Hill

      • Chapel Hill
        1201B Raleigh Road
        Chapel Hill, NC   27517
        Hours of Operation: Monday - Friday: 8 am - 6 pm; Saturday: 9 am - 1 pm
    • Charlotte

      • Charlotte - Arrowood Road
        3140 W Arrowood Rd
        Charlotte, NC   28273
        Hours of Operation: M-F 8:00-6:00 & Sat 9:00-2:00
      • Charlotte - Morehead St
        316 E. Morehead St
        Charlotte, NC   28202
        Hours of Operation: M-F 8:00-6:00 & Sat 9:00-2:00
    • Clayton

      • Clayton
        11771 Business US Hwy 70 W
        Clayton, NC   27520
        Hours of Operation: Monday-Friday: 8 am-6 pm
    • Columbia

      • Columbia - Five Points
        1030 Harden Street
        Columbia, SC   29205
        Hours of Operation: Monday through Friday from 9am-6pm
      • Fort Jackson
        5450 Strom Thurmond Blvd.
        Room 112
        Columbia, SC   29206
        Hours of Operation: Monday through Friday from 8am-1pm and 2pm-4pm.
      • Columbia - Northeast
        9810 Two Notch Road
        Columbia, SC   29223
        Hours of Operation: Monday through Friday from 9am-6pm; Saturday 9am-2pm
    • Darlington

      • Darlington
        Pearl Street Furniture (Payments Only)
        106 Pearl Street
        Darlington, SC   29532
        Hours of Operation: M, T, Th, F 9am - 5pm, W 9am - 1pm
    • Dillon

      • Dillon
        1741 Hwy 9 West
        Dillon, SC   29536
        Hours of Operation: Monday through Friday from 9am-6pm
    • Dothan

      • Dothan
        104 S. Woodburn Drive
        Dothan, AL   36305
        Hours of Operation: M-F 9-5
    • Durham

      • Durham
        1515 North Pointe Dr.
        Suite 103
        Durham, NC   27705
        Hours of Operation: Monday - Friday: 8 am - 6 pm; Saturday: 9 am - 1 pm
      • The Streets at Southpoint Mall
        (No Equipment Returns)
        6910 Fayetteville Road
        Durham, NC   27713
        Hours of Operation: Monday-Saturday: 10 am-9 pm; Sunday: 12-7 pm
    • Elizabeth City

      • Elizabeth City
        701 N. Hughes Blvd.
        Elizabeth City, NC   27909
        Hours of Operation: M-F 8 am - 5 pm
    • Enterprise

      • Enterprise
        205 S. Ouida Street
        Enterprise, AL   36330
        Hours of Operation: M-F 9-5
    • Fayetteville

      • Fayetteville
        6202 Raeford Road
        Fayetteville, NC   28304
        Hours of Operation: Monday - Friday: 8 am - 6 pm Saturday: 9 am - 1 pm
      • Fayetteville
        Cross Creek Mall (Food Court)
        419 Cross Creek Mall
        Fayetteville, NC   28307
        Hours of Operation: Monday - Saturday: 10 am - 9 pm Sunday: 12-6 pm
    • Florence

      • Florence
        3232 Bryson Drive
        Florence, SC   29501
        Hours of Operation: Monday through Friday from 9am-6pm; Saturday 9am-2pm
    • Fort Rucker

      • Fort Rucker
        5700 Novosel Street
        RM. 190
        Fort Rucker, AL   36362
        Hours of Operation: Monday - Friday, 8:30 a.m.- 4:00 p.m. Closed for Lunch - 12:30a.m.- 1:30 p.m.
    • Garden City

      • Garden City
        2520 Highway 17 South Unit 10
        Oasis Shopping Plaza
        Garden City, SC   29576
        Hours of Operation: Monday through Friday from 9am-6pm
    • Gastonia

      • Gastonia
        2125 Union Rd
        Gastonia, NC   28054
        Hours of Operation: M-F 8:00-6:00 & Sat 9:00-2:00
    • Georgetown

      • Georgetiwn
        1340 N. Frasier St.
        Georgetown, SC   29440
        Hours of Operation: Mon-Fri 9am-6pm
    • Goldsboro

      • Goldsboro
        1503 Wayne Memorial Drive
        Suite I, Georgetown Center
        Goldsboro, NC   27534
        Hours of Operation: Monday - Friday: 8 am - 6 pm; Saturday: 9 am - 1 pm
    • Greensboro

      • Greensboro - Spring Garden St.
        1813 Spring Garden Street
        Greensboro, NC   27403
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM; Saturday 10 AM-2 PM
    • Hartsville

      • Hartsville
        1920 W. Bobo Newsome Hwy
        Hartsville, SC   29550
        Hours of Operation: Monday through Friday from 9am-6pm
    • Henderson

      • Henderson
        215 Young Street
        Henderson, NC   27536
        Hours of Operation: Monday - Friday: 8 am - 5 pm
    • High Point

      • High Point - E. State Avenue
        118 East State Avenue
        High Point, NC   27262
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Hilton Head Island

      • Hilton Head Island
        11 Office Park Road
        Hilton Head Island, SC   29928
        Hours of Operation: Monday through Friday from 9am-6pm; Saturday 9am-2pm
    • Huntersville

      • Huntersville
        Market Square Shopping Center
        14219 Reese Blvd.
        Huntersville, NC   28078
        Hours of Operation: Monday-Friday 8 a.m.-6 p.m.; Saturday 9 a.m.-2 p.m.
    • Jacksonville

      • Jacksonville
        265 Center St
        Jacksonville, NC   28546
        Hours of Operation: Monday - Friday: 9am - 6pm Saturday: 9am - 2pm
    • Kannapolis

      • Kannapolis
        1730 S Cannon Blvd
        Kannapolis, NC   28083
        Hours of Operation: M-F 8:30-6:00 & Sat 9:00-2:00
    • Kernersville

      • Kernersville
        144 North Cherry Street
        Suite 3
        Kernersville, NC   27284
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Kingstree

      • Kingstree
        Kingstree Hardware (Payments Only)
        110 S Longstreet St.
        Kingstree, SC   29556
        Hours of Operation: M - F 8 AM - 5 PM / SAT 8 AM - 1 PM
    • Lake City

      • Lake City
        207 N. Ron McNair Blvd.
        Lake City, SC   29560
        Hours of Operation: Monday through Friday from 9am-6pm
    • Laurinburg

      • Laurinburg
        222 North Wilkerson Drive
        Laurinburg, NC   28353
        Hours of Operation: Monday through Friday from 9am-6pm
    • Lumberton

      • Lumberton
        1506 Godwin Avenue office
        Lumberton, NC   28358
        Hours of Operation: Monday - Friday 8:30-5:00 pm Closed Sat. and Sun.
    • Matthews

      • Matthews-Council Place
        7928 Council Place
        Suite 100
        Matthews, NC   28105
        Hours of Operation: M-F 8:00-6:00 & Sat 9:00-2:00
    • Mocksville

      • Mocksville
        1368 Hwy 601 South
        Mocksville, NC   27028
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Monroe

      • Monroe
        1490 Walkup Ave
        Monroe, NC   28110
        Hours of Operation: M-F 8:30 - 6:00
    • Mt. Airy

      • Mount Airy
        2133 Rockford Street
        Suite 200
        Mt. Airy, NC   27030
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Myrtle Beach

      • Myrtle Beach
        1901 Oak St
        Myrtle Beach, SC   29577
        Hours of Operation: Monday through Friday from 9am-6pm; Saturday 9am - 2pm
    • Newport

      • Newport
        500 Time Warner Drive
        Newport, NC   28570
        Hours of Operation: Monday - Friday: 9:00am - 6:00pm Saturday: 9:00am - 2:00pm
    • North Myrtle Beach

      • North Myrtle Beach
        757 Main St
        North Myrtle Beach, SC   29582
        Hours of Operation: Monday through Friday from 9am-6pm
    • Orangeburg

      • Orangeburg
        1125 Orangeburg Mall
        St. Matthews & Boulevard
        Orangeburg, SC   29115
        Hours of Operation: Monday through Friday from 9am-6pm
    • Raleigh

      • Raleigh
        2505 Atlantic Avenue Suite 101
        Raleigh, NC   27604
        Hours of Operation: Monday - Friday: 8 am - 6 pm Saturday: 9 am - 1 pm
      • Crabtree Valley Mall
        (No Equipment Returns)
        4325 Glenwood Avenue
        Raleigh, NC   27612
        Hours of Operation: Monday-Saturday 10 am-9 pm; Sunday 12-6 pm
      • Triangle Town Center
        5959 Triangle Town Boulevard
        Raleigh, NC   27616
        Hours of Operation: 11-8 Monday-Saturday and 12-6 Sunday 11-8 Monday-Saturday and 12-6 Sunday Mon-Sat 11-8, Sun 12-6
    • Randleman

      • Melvin's Department and Variety Store
        100 South Main Street
        Randleman, NC   27317
        Hours of Operation: Monday - Friday 9:00am–5:30pm
    • Reidsville

      • Reidsville
        1558-G Freeway Drive
        Reidsville, NC   27320
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Richlands

      • Richlands
        1430 Second Street
        Richlands, VA   24641
    • Rockingham

      • Rockingham
        349 County Home Rd
        Rockingham, NC   28379
        Hours of Operation: M-F 8:30 - 6:00
    • Salisbury

      • Salisbury
        1216 Lincolnton Rd
        Salisbury, NC   28147
        Hours of Operation: M-F 8:30- 6:00
    • Shelby

      • Shelby
        1229 Fallston Rd
        Shelby, NC   28150
        Hours of Operation: M-F 8:00 - 6:00
    • Southern Pines

      • Southern Pines
        390 West Pennsylvania Ave
        Southern Pines, NC   28387
        Hours of Operation: Monday-Friday: 8:30 am-5 pm;
    • Spring Lake

      • Spring Lake
        1214 N Bragg Blvd
        Suite 105
        Spring Lake, NC   28390
        Hours of Operation: Monday-Friday: 9 am-5 pm
    • Statesville

      • Statesville
        122 North Tradd Street
        Statesville, NC   28677
        Hours of Operation: Mon. - Fri., 8 a.m. - 6 p.m.
    • Summerville

      • Summerville
        1525 Old Trolley Rd
        Trolley Plaza - Suite JA
        Summerville, SC   29485
        Hours of Operation: Monday through Friday from 9am-6pm; Saturday 9am - 2pm
    • Sumter

      • Sumter
        1170 North Guignard Dr
        Sumter, SC   29150
        Hours of Operation: Monday through Friday from 9am-6pm
    • Thomasville

      • Thomasville
        300 Caldcleugh Road
        Thomasville, NC   27360
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Tobaccoville

      • Tobaccoville
        2800 Big Oaks Dr
        Tobaccoville, NC   27050
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
    • Wadesboro

      • Wadesboro IGA Food Store
        805 Camden Rd
        Wadesboro, NC   28170
        Hours of Operation: 8 AM - 6 PM Mon - Sat; 10 AM 6 PM Sun
    • Walnut Cove

      • Walnut Cove License Plate and Collection Agency
        329 North Main Street
        Walnut Cove, NC   27052
        Hours of Operation: Monday - Friday 8:00am-5:00pm
    • West Columbia

      • West Columbia
        3347 Platt Springs Rd.
        West Columbia, SC   29170
        Hours of Operation: Monday through Friday from 9am-6pm; Saturday 9 am-2 pm
    • Whiteville

      • Whiteville
        1345 Madison Street South
        Whiteville, NC   28472
        Hours of Operation: Monday-Friday, 8 am-5 pm
    • Wilmington

      • Wilmington - Mayfaire Town Center
        932 Inspiration Drive
        Wilmington, NC   28405
        Hours of Operation: Mon-Thu 9 AM-8 PM; Fri-Sat 9 AM-9 PM; Sun 12 noon-6 PM
    • Wilson

      • Wilson
        2843 Raleigh Rd Pkwy
        Wilson, NC   27893
        Hours of Operation: Monday-Friday: 8 am-6 pm, Saturday: 9 am-1 pm
    • Winston-Salem

      • Winston-Salem
        1410 Trade Mart Blvd.
        Winston-Salem, NC   27127
        Hours of Operation: Monday-Friday 9:00 AM-5:30 PM
      • Hanes Mall
        (No Equipment Returns)
        3320 Silas Creek Pkwy, Suite 2240
        Winston-Salem, NC   27103
        Hours of Operation: Monday - Saturday: 10 am - 9 pm Sunday: 12 pm - 6 pm
  • Feedback
    Share your thoughts or concerns with Time Warner Cable

    We welcome your feedback about our products and services. If a response is needed, please Chat Online or Call Us.

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