Contact Us

Welcome to Time Warner Cable Support, we make it easy for you to connect with us regarding your service, 24/7.

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For your convenience, we offer a variety of ways for you to reach us. We look forward to helping you.
  • Chat Online
    The fastest way to reach TWC 24/7

    Chat is a great way to contact us with questions while you're online.

      

    Please note: You will not be able to downgrade or disconnect service via chat.

    Please visit the Call Us section below to contact one of our customer service representatives.

    To help us serve you, please enter your ZIP Code:
    Are you currently a Time Warner Cable customer? *
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    What is your question about? *
    For faster service, briefly summarize your question. *
    Would you like to receive an email transcript of your chat session? *
    To start the chat session, click the "Submit" button.

    NOTES:
    • If you have difficulty installing the chat controls, please check your ActiveX security settings.
      If you choose not to install the chat controls, please select cancel when prompted.
    • Click here to learn more about the controls used to enable the new advanced chat functionality.
  • Call Us
    Speak one-on-one with a representative

    To better assist you, please choose one of the following phone numbers to reach Time Warner Cable.
    • Oceanic Time Warner Cable (Hawaii)

      808-643-2100
    • Oahu - Systems Status Hotline

      808-625-8282
  • Find a Location
    Find a TWC store or payment center near you

    Get map and driving directions for all locations including authorized payment centers.

    Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.


    Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
    and 24-hour payment drop.

     

    Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.

    • Ewa Beach

      • Foodland - Ewa Beach
        91-1401 Ft. Weaver Rd.
        Ewa Beach, HI   96706
    • Haleiwa

      • Foodland - Pupukea
        59-720 Kamehameha Hwy
        Haleiwa, HI   96712
    • Hickam

      • Hickam AFB Office
        Building 1232
        Hickam, HI   96853
        Hours of Operation: Mon-Fri 9am-5pm (closed daily from 1pm-2pm)
    • Hilo

      • Sack N Save - Hilo (Big Island)
        250 Kinoole St.
        Hilo, HI   96720
        Hours of Operation: 7am-7pm
      • Sack N Save - Puainako (Big Island)
        2100 Kanoelehua Ave.
        Hilo, HI   96720
        Hours of Operation: 7am-7pm
      • Hilo Office
        548 Kanoelehua Ave
        Hilo, HI   96720
        Hours of Operation: Mon-Thu: 8:30am-4:30pm, Fri: 8:30am-6pm, Sat: 9am-1pm
    • Honolulu

      • Hawaii Kai Branch
        7192 Kalanianaole Highway Suite G103
        Honolulu, HI   96825
        Hours of Operation: Mon-Fri: 8:30am-5pm; Wed 8:30am-6:00pm; Closed 1pm-2pm
      • Foodland - Aina Haina
        820 Hind Drive #101
        Honolulu, HI   96821
      • Foodland - Ala Moana Shopping Center
        1450 Ala Moana Blvd.
        Honolulu, HI   96814
      • Foodland - Beretania
        1460 S. Beretania St.
        Honolulu, HI   96814
      • Foodland - Dillingham
        1505 Dillingham Blvd.
        Honolulu, HI   96817
      • Foodland - Hawaii Kai
        7192 Kalanianaole Hwy
        Honolulu, HI   96825
      • Foodland - Market City
        2939 Harding Ave.
        Honolulu, HI   96816
      • Foodland - School Street
        414 N. School St.
        Honolulu, HI   96817
      • Sack N Save - Stadium
        4561 Salt Lake Blvd.
        Honolulu, HI   96818
        Hours of Operation: 7am-7pm
    • Kahului

      • Foodland - Kaahumanu (Maui)
        90 Kane St.
        Kahului, HI   96732
        Hours of Operation: 8:00am - 4:00pm
      • Kahului Office
        158 Ma'a Street
        Kahului, HI   96793
        Hours of Operation: Mon-Fri: 8am-6pm; Sat: 9am-3pm; Sun: Closed
    • Kailua

      • Foodland - Kailua
        108 Hekili Street
        Kailua, HI   96734
    • Kailua Kona

      • Kona Office
        73-4876 Kanalani Street
        Kailua Kona, HI   96740
        Hours of Operation: Mon-Fri: 8am-5pm, Sat: 9am-1pm
      • Sack N Save - Kona (Big Island)
        75-5595 Palani Rd.
        Kailua Kona, HI   96740
        Hours of Operation: 7am-7pm
    • Kamuela

      • Foodland - Waimea (Big Island)
        67-1185 Mamalahoa Hwy
        Kamuela, HI   96743
        Hours of Operation: 8am-8pm
    • Kaneohe

      • Kaneohe Office
        45-480 Kaneohe Bay Dr, Suite B07
        Kaneohe, HI   96744
        Hours of Operation: Mon, Tue, Thu, Fri, Sat: 9am-5pm
      • Foodland - Kaneohe
        45-480 Kaneohe Bay Dr
        Kaneohe, HI   96744
        Hours of Operation: 7am-7pm
    • Kapaa

      • Foodland - Waipouli (Kauai)
        4-771 Kuhio Hwy.
        Kapaa, HI   96746
        Hours of Operation: 8am-6pm
    • Kihei

      • Foodland - Kihei (Maui)
        1881 S Kihei Rd.
        Kihei, HI   96753
        Hours of Operation: 8:30am - 4:00pm
    • Lahaina

      • Lahaina Office
        910 Honoapiilani Hwy, Suite 6
        Lahaina, HI   96761
        Hours of Operation: Mon-Fri: 8am-5pm, Sat: 9am-3pm (closed from 1pm-2pm each day)
      • Foodland - Lahaina (Maui)
        878 Front Street, #6B
        Lahaina, HI   96761
    • Laie

      • Foodland - Laie
        55-510 Kamehameha Hwy.
        Laie, HI   96762
        Hours of Operation: 7am-7pm
    • Lanai

      • Lanai Office
        730 Lanai Ave., Suite # 118A
        Lanai, HI   96763
        Hours of Operation: Thu: 8am-12pm, Fri: 1pm-5pm
    • Lihue

      • Kauai Office
        3022 Peleke Street, Suite 8
        Lihue, HI   96766
        Hours of Operation: Mon-Fri: 8am-5pm, Sat: 8am-1:30pm
    • Mililani

      • Mililani Tech Park
        200 Akamainui Street
        Mililani, HI   96789
        Hours of Operation: Mon-Fri: 7:30am-6pm, Sat: 8am-4:15pm
      • Foodland - Mililani
        95-221 Kipapa Dr.
        Mililani, HI   96789
    • Molokai

      • Molokai Office
        Ulili Street, #D (Lot 18)
        Molokai, HI   96748
        Hours of Operation: Thu & Fri: 8am-4:15pm (closed 11:30am-12:30pm)
    • Nanakuli

      • Sack N Save - Nanakuli
        87-2070 Farrington Hwy
        Nanakuli, HI   96792
        Hours of Operation: 7am-7pm
    • Pearl City

      • Foodland - Pearl City
        1089 Waimano Home Rd.
        Pearl City, HI   96782
    • Princeville

      • Foodland - Princeville (Kauai)
        5-4280 Kuhio Hwy.
        Princeville, HI   96722
        Hours of Operation: 8am-8pm
    • Pukalani

      • Foodland - Pukalani (Maui)
        55 Pukalani St.
        Pukalani, HI   96768
        Hours of Operation: 7am-7pm
    • Wahiawa

      • Foodland - Wahiawa
        823 California Ave.
        Wahiawa, HI   96786
    • Wailuku

      • Sack N Save - Wailuku (Maui)
        790 Eha Street
        Wailuku, HI   96793
        Hours of Operation: 7am-7pm
    • Waipio

      • Foodland - Waipio
        94-1040 Waipio Uka St.
        Waipio, HI   96797
        Hours of Operation: 7am-7pm
  • Feedback
    Share your thoughts or concerns with Time Warner Cable

    We welcome your feedback about our products and services. If a response is needed, please Chat Online or Call Us.

    *Required
    Are you currently a Time Warner Cable customer? *
    (Apt, Suite, Floor Number, etc.)
    Change ZIP
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    For faster service, briefly summarize your question. *

Please select your exact location from the pull-down menu.