Digital Phone

Home Service

1. Can I get Digital Phone?
2. What does Digital Phone offer?
3. Will I save money?
4. Do I need to subscribe to other Time Warner Cable services to get Digital Phone?
5. Is there a fee to switch to Digital Phone?
6. Can I keep my phone number?
7. Can I get more than one phone line with Digital Phone?
8. Can all my home phones connect to Digital Phone?
9. Does Digital Phone replace my home service?
10. Can I use Digital Phone for my business?
11. Can I talk on the phone and use my High-Speed modem to access the Internet at the same time?
12. What about my DSL service?
13. What if my service is switched without my permission?
14. What if I have a problem?

back to top

Special Features

1. Can I get Call Waiting, Caller ID, Call Waiting ID and Call Forwarding?
2. How do I use Call Waiting?
3. How do I use Caller ID?
4. How do I use Call Waiting ID?
5. How do I use Call Forwarding?
6. Does Digital Phone offer Voice Mail?
7. Does Digital Phone offer a calling card?
8. Can I receive collect calls?
9. Can I call 911?

back to top

Long Distance

1. Can I choose my Long Distance Carrier?
2. How do I make long distance calls?
3. How do I make international calls?
4. Can I use my calling card for long distance calls?
5. Will my long distance calls sound different?

back to top

Installation

1. How soon can my Digital Phone service be installed?
2. Do I need to be home?
3. What if I can’t be home?
4. I wasn’t home, and now my phone is out of service. What should I do?
5. How long does installation take?
6. Where does the Digital Phone modem go?
7. How soon will my service be activated?

back to top

Equipment

1. Can I move my voice-enabled cable modem from one location to another?
2. Does Time Warner provide technical support for my Digital Phone service?
3. Who maintains my Digital Phone modem?
4. Do I have to buy any extra equipment?
5. Do I need a special phone?
6. Will my monitored security system work with Digital Phone?
7. Is Digital Phone compatible with Fax Machines and Dial Up?
8. Is Digital Phone compatible with Answering Machines and Caller ID display?
9. Will Digital Phone work with my home network?
10. Will my Caller ID phone with LCR (Low Cost Routing) work with Digital Phone?

back to top

Billing

1. Does the Time Warner Cable 30-Day money-back guarantee apply to Digital Phone?
2. How is Digital Phone billed?
3. Are there any extra charges?
4. What taxes will I be charged?
5. What fees will I be charged?
6. Why did my former phone company send me another bill?
7. What if I have a problem?

back to top