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To Make a Payment |
Automated Action Line
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Call 614-486-5398 or 1-800-492-9336 for quick, automated answers to your questions and to make a payment.
- Billing inquiries/explanation of charges
- Report billing issues
- Request a billing correction or adjustment
- Payment arrangements, payment questions, or missing payments
- Downgrade or disconnect service
Office and Payment Center locations
Payments by mail
- Time Warner Cable
PO Box 0916
Carol Stream, IL
60132-0916
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For Service and Repair Issues or Questions |
- Issues with picture quality, slow Web browsing, etc.
- E-mail or browser settings
- Programming requests, questions or concerns
- Digital Phone support
- Digital Phone call details/charges click here
- For help with Road Runner, e-mail us at help@columbus.rr.com
or visit our online support at http://help.rr.com. - For help with Time Warner Cable Business Class products and services,
please visit http://help.twcbc.com.
Digital Phone
- (24 hours): Dial 611 from your Digital Phone or call 614-827-8560
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Ordering Products & Services |
- Installation of new service
- Changes to your service including an upgrade or transfer of service
(Account holder verification necessary to make changes
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By Phone - Residential Services |
Columbus and Suburbs
- Service (24 hours): 614-481-5050
- Sales and Installation: 614-481-5320
- Credit: 614-481-5392
- Road Runner support (24 hours): 614-487-7766 or 1-877-317-7766
All Other Communities
- Service and Information: 1-800-617-4311
- Sales and Installation: 1-800-934-4181
Speech and Hearing Impaired
- Call 614-481-5200. Tune to Channel 24 for special programming information.
Spanish customers (Espanol)
- Si usted tiene cualquier preguntas sobre su cable o justa hablar con un representante le pueden atender cuando nos alcanza 614-481-5050.
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By Phone - Business Class Services |
Time Warner Cable Business Class
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Sales: 614-255-4997, Toll free: 1-877-283-8091
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Support: Local: 614-255-4997, Toll free: 1-877-283-8091
