Be sure to check Parental Controls, and you may need to reprogram your remote for favorite channels after the change is complete. All scheduled DVR recordings will remain and transfer to the new channel location.

Frequently Asked Questions

Q: How is my channel lineup changing?
A: Time Warner Cable is rearranging channels above 100 so that channels with similar programming will be grouped together by categories such as Kids & Family, News & Weather and Sports.  For the most part, the channel lineup below 100 will not be affected.

Q: When will this happen?
A: For customers receiving the Columbus lineup the changes will take place on October 20.  Customers receiving Columbus Outlying area lineups (Athens, Bucyrus, Circleville, Delaware, Galion, Kenton, Lancaster, Marysville, Mount Gilead, Mount Vernon, Pataskala, Thornville, Zanesville) will see the changes on October 22.

Q: Why is Time Warner Cable making these changes?
A: These changes will help customers easily and conveniently find the programming they want to watch by grouping together channels that offer similar content or themes.  The channel reorganization also will make it easier for us to serve you.

Q: Why is Time Warner Cable changing the positions of just the channels above 100?
A: The Standard Cable lineup usually varies by community because of local access, broadcasters and other stations unique to that market.  We will continue to work on providing the best Standard Service we can in each community.

Q: What will the new Digital Cable channel lineup look like?
A: Channels will be arranged in “Channel Blocks” as seen below: 
  

Q: Are you moving some of my Standard Service channels to Digital Cable?
A: No, your Standard Cable lineup for the most part remains unchanged.  However, many of those channels also will appear as part of a theme-based category on the Digital lineup as a convenience to make the programming easier to find.  So, for example, if you receive ESPN and ESPN2 on Standard Service channels 31 and 32, they also will appear on the Digital lineup in the Sports Category where they will be grouped with other digital sports channels such as ESPNU, ESPN Classic, and ESPN News.

Q: Will I get every channel listed in the various themes or categories as a Digital Cable subscriber?
A: You will receive all the channels you received prior to the channel realignment, just in different channel locations.  The number of channels you receive will continue to depend on which Digital Cable package you subscribe to.  So, for example, if you previously subscribed to Standard Service plus the Digital Variety Package, you would continue to receive the channels available in those packages, but they will be grouped by theme for your convenience.  Additional channels may be available within a particular category but require a different Digital Cable package, such as the Digital Sports Package or Digital Movie Package.

Q: Will you continue to offer different tiers of Digital Cable service?
A: Yes.  Time Warner Cable will continue to offer various Digital Cable packages, such as the Digital Variety Package, Digital Sports Package and Digital Movie Package.  The purpose of the channel realignment is to group channels together.  The themes, or genres such as “Kids & Family”, are simply to make programming easier to find.
 

Q: Will there be any changes to the Digital Packages?
A: Yes, we are making several enhancements to our Digital Packages:

Q: Where do I find the HD Channels?
A: HD channels will be conveniently grouped together in the 1000s.  We’ve made it very easy for you to find the HD channel you are looking for by simply adding a “1” to the digital channel location of the same network.  For example, Hallmark Movie Channel is on digital channel 117 and Hallmark Movie Channel HD is on channel 1117.

Q: Where can I view my new lineup?
A: The new digital channel lineup is available online by clicking here.  Additionally, every digital customer will receive a new channel lineup in the mail about a week before the changes are implemented.

Q: Will there be any changes to Standard Cable?
A: Yes, there will be small changes as follows:  

• MTV2 will be moved to the Digital Variety Package.
  
• Versus will be moved from channel 70 to channel 69.

Q: Will my personal set-top settings be affected?
A: They could be. Customers may need to reprogram some settings, including Parental Control (if set to block by channel #) and favorite channels.  Customers should not have to reprogram DVR recordings since the recording should follow the program guide data.  Other settings related to channel position will not be affected.  As a precaution, please check Parental Control settings, preferences and scheduled recording after the channel moves occur.

Helpful links:

How to Order Movies On Demand

How to Order Pay-Per-View

What is a Digital Video Recorder (DVR)?

Parental Control Options

Basic Troubleshooting Tips

Moving or Transfer of Service

Operating Your Remote

Equipment User Guides