Contact Us

Welcome to Time Warner Cable Support, we make it easy for you to connect with us regarding your service, 24/7.

Please select the topic that you are contacting us about today.
Click here for a full list of FAQs
For your convenience, we offer a variety of ways for you to reach us. We look forward to helping you.
  • Chat Online
    The fastest way to reach TWC 24/7

    Chat is a great way to contact us with questions while you're online.

     

    Live Chat is available 24 hours a day, 7 days a week.

     

    Please note: You will not be able to downgrade or disconnect service via chat.

    Please visit the Call Us section below to contact one of our customer service representatives.

    To help us serve you, please enter your ZIP Code:
    Are you currently a Time Warner Cable customer? *
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    What is your question about? *
    For faster service, briefly summarize your question. *
    Would you like to receive an email transcript of your chat session? *
    To start the chat session, click the "Submit" button.

    NOTES:
    • If you have difficulty installing the chat controls, please check your ActiveX security settings.
      If you choose not to install the chat controls, please select cancel when prompted.
    • Click here to learn more about the controls used to enable the new advanced chat functionality.
  • Call Us
    Speak one-on-one with a representative

    To better assist you, please choose one of the following phone numbers to reach Time Warner Cable.
    • Lincoln/Denton

      402-421-0300
    • Other Locations

      800-248-8823
  • Find a Location
    Find a TWC store or payment center near you

    Get map and driving directions for all locations including authorized payment centers.

    Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.


    Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
    and 24-hour payment drop.

     

    Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.

    • Auburn

      • Auburn
        1304 Courthouse Ave
        Auburn, NE   68305
        Hours of Operation: 8am - 5pm Monday through Friday
    • Columbus

      • Columbus Office
        2453 39th Avenue
        Columbus, NE   68601
        Hours of Operation: 8am to 5pm (Mon-Fri)
    • Crete

      • Crete True Value
        1122 Main Street
        Crete, NE   68333
        Hours of Operation: 8am to 6pm
    • David City

      • David City True Value
        443 North 4th Street
        David City, NE   68662
        Hours of Operation: 8 to 5:30 (M-F) : 8 to 5 (Sat)
    • Fairbury

      • Fairbury
        506 C Street
        Fairbury, NE   68352
        Hours of Operation: 8am to 5pm Monday through Friday
    • Falls City

      • Falls City
        1816 Stone St
        Falls City, NE   68355
        Hours of Operation: 8am to 5pm Monday through Friday
    • Fremont

      • Fremont
        1780 East 23rd Street
        Fremont, NE   68025
        Hours of Operation: 8am - 5pm Monday through Friday
    • Humboldt

      • Humboldt Hometown Hardware & Gifts
        324 E Square Street
        Humboldt, NE   68376
    • Lincoln

      • Lincoln TWC Headquarters
        5400 South 16th Street
        Lincoln, NE   68512
        Hours of Operation: 8:30am to 6pm (M - F) 8:30am to 4:30pm (Sat)
      • Lincoln Cornhusker Bank Main
        11th & Cornhusker Hwy
        Lincoln, NE   68521
      • Lincoln Cornhusker Bank 27th Street
        1300 North 27th St
        Lincoln, NE   68503
    • Lincoln

      • Lincoln Cornhusker Bank Bethany Branch
        1600 North Cotner Blvd
        Lincoln, NE   68505
      • Lincoln Cornhusker Bank South Street
        56th & South Street
        Lincoln, NE   68506
      • Lincoln Cornhusker Bank Gateway
        #1 Gateway Mall
        Lincoln, NE   68505
      • Lincoln Cornhusker Bank Old Cheney
        34th & Old Cheney Rd
        Lincoln, NE   68516
      • Lincoln Cornhusker Bank Apple’s Way Branch
        6100 Apple's Way
        Lincoln, NE   68516
        Hours of Operation: 8:30 am to 5 pm Monday through Friday, 8:30am-5pm M-F, 8:30am-12pm Sat
    • Nebraska City

      • Otoe County Bank
        911 Central Ave
        Nebraska City, NE   68410
      • Nebraska City Office
        512 Central Avenue
        Nebraska City, NE   68410
        Hours of Operation: 8am to 5pm Monday through Friday
    • Pawnee City

      • Pawnee City Union Bank
        514 G Street
        Pawnee City, NE   68420
    • Tecumseh

      • Tecumseh Kerner True Value
        186 North 12th Street
        Tecumseh, NE   68450
        Hours of Operation: 7:30am to 6pm (M-F) - 8am to 5pm (Sat) - Noon to 4pm (Sun)
    • York

      • York City Office Building
        100 East 4th Street
        York, NE   68467
      • York Office
        114 West 6th Street
        York, NE   68467
        Hours of Operation: 8am - 5pm Monday through Friday
  • Feedback
    Share your thoughts or concerns with Time Warner Cable

    We welcome your feedback about our products and services. If a response is needed, please Chat Online or Call Us.

    *Required
    Are you currently a Time Warner Cable customer? *
    (Apt, Suite, Floor Number, etc.)
    Change ZIP
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    For faster service, briefly summarize your question. *
  • Write Us
    Contact us by standard mail

    Time Warner Cable

    5400 S. 16th Street
    Lincoln, NE  68512

Please select your exact location from the pull-down menu.