Contact Us - Customer Service

Below you will find important phone numbers and phone hours for our Customer Service locations.  If you prefer, you may also CONTACT US ONLINE.

IMPORTANT PHONE NUMBERS

For Customer Service and Repair:

Greater Portland area                   207-253-2222

Outside Greater Portland area    1-800-833-2253

Fax number                                 207-253-2405 

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PHONE HOURS

Monday through Friday     8:00 AM to 9:00 PM
Saturday                         8:00 AM to 6:00 PM
Outages and Repairs can be reported 24-hours a day

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LOCAL OFFICE HOURS & CUSTOMER CARE CENTERS

Office and lobby hours vary by location. Please locate a Customer Care Center near you to check lobby hours. 24-hour payment boxes are available at all Customer Care Centers. Checks and money orders only please, and make sure to include your name and account number. You can pay your bill in person or call us with any questions at our customer care centers.

Locate a Customer Care Center Near You

WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?

Time Warner Cable
P.O. Box 1034
Buffalo NY 14240