Service Policies

Customer Satisfaction Survey

Beginning May 13, 2009, Time Warner Cable will be expanding its Customer Satisfaction Survey program for technician visits to the home. Shortly after a technician visits a home for an installation or maintenance appointment, customers may receive an automated call asking them to rate the home visit experience and share any specific feedback. This short survey consists of 6 or 7 questions, depending on the nature of the home visit.

 

We appreciate receiving valuable feedback from our customers in our ongoing efforts to improve the quality of our customer service.  Expanding the number of customers we call and doing so soon after the home visit allows us to gain additional and immediate feedback so we can address any issues quickly.

 

Click here to view sample questions from these surveys.

 

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