Answers

The Username Retrieval Tool enables you to retrieve your master account username via a web interface.

NOTE: The Username Retrieval Tool will launch in a pop-up window. If you have a pop-up blocker turned on, you may need to adjust your browser settings to allow pop-ups.

To retrieve your master account username,

1. Visit the Username Retrieval Tool page.
   
2. Enter your 10-digit phone number in the field provided.
   
   
   
3. Answer the Security Verification Question in the field provided.
   NOTE: Be sure to use upper/lower case characters, an exact match is required.
   
   
   
4. Your Road Runner master account email address is displayed.
   
5. If you need to create a new password for this account, click on the Create Password button.