Each year, the Federal Communications Commission (FCC) requires cable companies to send their customers a number of notices.

In the past, these notices have been included in your monthly billing statement.  In an effort to serve you better, we will now send these FCC required notices via e-mail to those customers for whom we have an e-mail address.

Thank you for choosing Time Warner Cable. We appreciate your business and look forward to serving you for many years to come.
 
Time Warner Cable Products
       
   
Understanding Your Equipment Compatibility
  
       
   
Home Wiring

The following notice will serve to inform you of your options regarding the home wiring located within your dwelling that is used to provide cable service. Home wiring is that cable which runs from your TV set to a point approximately twelve inches outside of your dwelling unit. It includes extra outlets, splitters, connections and fittings or wall plates attached to the wire but does not include terminal devices such as converters, descramblers, A/B switches, parental lockout devices, security devices and the like.

Pursuant to FCC regulations, all customers are given the option to acquire the home wiring within their dwelling unit upon termination of cable service. However, even prior to termination of cable service, we allow our customers to remove, replace, rearrange, repair or maintain any cable wiring located within the interior space of the customer’s dwelling unit so long as such actions do not interfere with our ability to meet FCC technical standards or to provide services to you or your neighbors. For example, you may not attach any device or equipment to your inside wiring in a way that impairs the integrity of the local cable system, such as creating signal leakage, or which may cause a violation of government regulations. Furthermore, you may not attach devices or equipment to the wiring which alone or together result in a degradation of signal quality to you or your neighbors. If you choose to have us remove, replace, rearrange or maintain the wiring inside your home, you will be charged our regulated hourly service charge on a per visit basis. Furthermore, we are not responsible for problems relating to the operation of customer-owned consumer electronic equipment such as televisions, VCRs, personal computers, home antennas, etc., which may be connected to the inside wiring in your home. We are, however, responsible for problems relating to any equipment which you lease from us, other than problems caused by tampering, neglect or abuse. You also have the option of removing, repairing, rearranging or maintaining the inside wiring yourself or hiring a qualified outside contractor to do the work for you. It is extremely important that only high quality home wiring materials be used and that these materials be properly installed in order to avoid signal leakage and to maintain signal quality in compliance with FCC technical regulations.

If you choose to install, replace or repair your own wiring, or hire a third party contractor to do it for you, we will be happy to furnish at cost the necessary wiring and connectors that will meet required technical standards, or provide you with a list of technical specifications for the equipment should you choose to purchase it elsewhere. Please note, however, that in the event improper materials or improper installation causes signal degradation and/or leakage, we may be required under federal law to terminate your cable service until the problem can be remedied.
 
   
Cable Compatibility

With a cable connection to your home entertainment system, you can now enjoy the best in television programming. In order for your cable connection to work with various entertainment equipment, extra steps may need to be taken. The following provides information about when cable TV is compatible with certain equipment and when it’s not. If you don’t find answers to your particular situation, please call your local Time Warner Cable office. We’ll work with you to determine the cable setup and equipment appropriate for your needs.

When are converters necessary? Cable television services are delivered via cable on a composite signal called “RF broadband.” Older TV receivers cannot tune to all of the channels sent out on this broadband. Many “cable-ready” TVs and VCRs can, although some models may not be able to receive all of them. In cases where a TV or VCR cannot tune to all of the channels provided as part of your cable service, an extended tuner called a converter can be used to receive the channels and send them to a TV set or VCR. These are available for a nominal fee from our company or may be purchased from a retail store (where available). To help ease the confusion about whether a TV or VCR is really “cable-ready”, the Federal Communications Commission will not allow TVs and VCRs manufactured or imported for sale in the United States after October 3, 1994 to be marketed as “cable-ready” or “cable-compatible” unless they meet certain bandwidth tuning and other performance standards.

All Scrambled Signals Require A Descrambler... Because all customers do not subscribe to every programming service offered, we may use a scrambling technology to deliver a secure signal to authorized homes. Scrambling is a method of changing the components of a signal at the cable television transmission center (headend) to render it un-viewable without an authorized descrambler. The descrambler and set-top box are often contained in the same terminal, which is connected in the same way as a set-top box to your entertainment system. Some cable systems may scramble all channels above the broadcast basic level of service. Customers may then choose from several different options and often subscribe without the need for a home appointment. Whenever customers subscribe to service levels or channels which are scrambled, they will need a descrambler – even if their
TV is “cable-ready.” We are the only authorized providers of descramblers in this service area.

Please Note: If you require a set-top box or descrambler for service, some features on your TV or VCR may be limited. For example, without special additional equipment, you may not be able to use picture-in-picture, channel review and display features. You may not be able to record one program while viewing another or record consecutive programs on different channels. We can provide you with special equipment you may need to enable full utilization of these features. Except in the case of descramblers, this equipment may also be purchased from local retail outlets. If such equipment is purchased or leased from us, a custom installation fee and/or a monthly equipment rental fee may apply.

Special Equipment Available... In cases where you require a converter and/or a descrambler, special equipment is available to make your cable service more compatible with your existing home electronics equipment.*

S-Video Reception... Enhanced Video/Audio Reception: If your TV receiver has the appropriate connections, our new Digital Terminal offers higher quality outputs than the standard RF output found on most converters. These outputs include composite and S-Video outputs as well as base-band audio and digital AC-3 audio outputs.

Damaged or Lost Equipment... You may obtain, exchange or return equipment at any of our Time Warner Cable business offices. If you prefer, other arrangements can be made by calling us for an appointment. Customers are responsible for returning converters and remote controls when disconnecting service for any reason.

          • If your equipment is damaged but repairable, charges will be assessed upon inspection of damage. Charges may be higher for more specialized equipment like HDTV converters and UBRs.

          • If your equipment is damaged beyond repair or not returned (or
          lost), your account will be charged for cable modems, converters and each remote control.**

          Bypass Switches... If you would like to receive the portion of your cable line-up which is unscrambled directly from your television rather than through your converter, a “bypass switch” feature is available. A bypass switch will allow for the simultaneous recording and viewing of different programs, the consecutive recording of programming on different channels, and the use of picture-in-picture displays in most cases where at least one of the channels is not scrambled. Depending on availability, the switch may be part of your converter or descrambler, or it may be a separate device.

          Custom Setups... If you would like to receive two scrambled signals at the same time (for example, so that you can watch one channel while recording another) it may be necessary to install different equipment or even two descramblers on one TV. Please feel free to contact us so that we may discuss the cable setup and equipment appropriate for your needs. We are committed to helping you get the most out of your cable television service. Please let us know if you are experiencing equipment compatibility problems and we will work to find the best solution for you.

          Remote Controls... We use converters or descramblers that work in conjunction with some remote controls available for purchase at retail stores. These remotes may be used in place of the ones we provide at a nominal monthly fee.