Answers

If you have a digital set-top box with digital cable service:

Using Navigator™:

1. Press the SETTINGS button on your remote.
2. Scroll left or right to the Quick Settings category.
3. Scroll down to select the Closed Captioning option and press SELECT.
4. Scroll up or down to highlight On, On with Mute, or Off and press SELECT.

Using iGuide:

1. With your set-top box currently on, push the POWER button on your set-top box to turn it off.
2. Immediately—within one second—push the MENU button on your remote. You should see a User Settings menu screen displayed. 
3. Use the arrows keys on the remote to highlight the Closed Caption option and press OK or SELECT on your remote to toggle Enable/Disable. 
4. Power on the set-top box to return to watching TV.

Otherwise, if you have basic cable, please consult your television’s user manual for instructions to turn on/off closed captioning.

If you are still having issues, please contact us. Be sure to select ‘Closed Captioning’ in the drop down menu on the Chat or Email forms.