New Orders & Customer Service

To order new services or to transfer services, please call:

Office Phone: (800) 222-5355
Billing hours: M-Fri: 6 AM - 9 PM
                      Sat: 6 AM- 8 PM
Sales hours: M-F: 8 AM - 9 PM
                   Sat: 8 AM - 7 PM
Repair hours: 24/7

Or, contact us by email.

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Payment Options

Online:
Sign up for free online payment management with our PayXpress service to
arrange one-time or automatic monthly payments.

By Phone:
(800) 222-5355

By Mail:
Time Warner Cable
P.O. Box 650047
Dallas, TX 75265-0047

Late Payment Mail:
See TWC Office Locations or TWC Payment Centers

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TWC Local Offices

You can pay your bill in person or call us with any questions at our support centers:

Time Warner Cable
2309 W Lincoln Ave, Suite B
Harlingen, TX
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: 9:00 am - 1:00 pm
Sun: Closed

Time Warner Cable
705 Paredes Line Road
Brownsville, TX 78520
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: 9:00 am - 1:00 pm
Sun: Closed

Time Warner Cable
921 West Dove
McAllen, TX 78501
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: 9:00 am - 1:00 pm
Sun: Closed

Time Warner Cable
3543 West Highway 83
Rio Grande City, TX 78592
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: Closed
Sun: Closed

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• Online help and member services
• Security and abuse e-mail: abuse@rr.com
• Online technical support: http://help.rr.com/

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