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Frequently Asked Questions

FAQ >> High Speed Online >> Service Problems



	FAQs for Service Problems


		What should I do if I can't connect to the Internet?



		What do I do if I get a new computer?



		Do you offer a live technical chat for Road Runner customers who need help?



		If my modem has no power, may I exchange it in a local office?



		If my cable goes out, does my Internet go out too?



		If I am having problems with my Road Runner Service, where can I get additional online help?


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	How fast is Road Runner?
	How do I access my Road Runner e-mail?
	What is Wireless Road Runner/Wireless Home Networking?
	Does Road Runner offer protection from viruses, worms and spyware (antivirus/firewall/pop-up)?
	Can I access my Road Runner e-mail when I am away from home?
	What is Road Runner Lite?
	What web browser does Road Runner use? Can I use any browser I want?
	How do I create a Road Runner e-mail account?
	What are the SMTP and POP mail servers for Road Runner (needed for email software such as Outlook, Entourage and Thunderbird and wireless handhelds such as Blackberry, I-phone and Treo)?
	What should I do if I can't connect to the Internet?

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