Digital Phone

Frequently Asked Questions If your question isn’t answered here, contact us and we’ll respond to your request as soon as possible.

Other Calling Plans

1. View FAQs about Digital Phone Unlimited Texas.

Home Service

1. What does Digital Phone offer?
2. Will I save money?
3. Do I need to subscribe to other Time Warner Cable services to get Digital Phone?
4. Can I keep my phone number?
5. Can I get more than one phone line with Digital Phone?
6. Can all my home phones connect to Digital Phone?
7. Does Digital Phone replace my home service?
8. Can I use Digital Phone for my business?
9. Can I talk on the phone and use my High-Speed modem to access the Internet at the same time?
10. What about my DSL service?
11. What if my service is switched without my permission?
12. What if I have a problem?

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1. Can I choose my Long Distance Carrier?
2. How do I make Long Distance calls?
3. How do I make International calls?
4. Can I use my calling card for Long Distance calls?
5. Will my Long Distance calls sound different?

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Installation

1. How soon can my Digital Phone service be installed?
2. Do I need to be home?
3. What if I can’t be home?
4. I wasn’t home, and now my phone is out of service. What should I do?
5. How long does installation take?
6. Where does the Digital Phone modem go?
7. How soon will my service be activated?

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Equipment

1. Does Time Warner provide technical support for my Digital Phone service?
2. Who maintains my Digital Phone modem?
3. Do I have to buy any extra equipment?
4. Do I need a special phone?
5. Is Digital Phone compatible with Home Security Systems?
6. Is Digital Phone compatible with Fax Machines?
7. Is Digital Phone compatible with Answering Machines and Caller ID display?
8. Will Digital Phone work with my home network?
9. Will my Caller ID phone with LCR (Low Cost Routing) work with Digital Phone?

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Billing

1. Does the Time Warner Cable 30-Day money-back guarantee apply to Digital Phone?
2. How is Digital Phone billed?
3. Are there any extra charges?
4. What taxes will I be charged?
5. What fees will I be charged?
6. Why did my former phone company send me another bill?
7. What if I have a problem?

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