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We are committed to providing a quality customer experience. Customer Care Representatives are available 24/7 at 888-TW-CABLE to assist you. If you have a suggestion or unresolved situation that you would like to bring to the attention of our executive team, please write, email, or send us a fax.

The Southern California region of Time Warner Cable is divided into three divisions, Metro, North, and South. To identify your service area, please click on the service area map to
enlarge it.



Service Area map (enlarge)


Los Angeles Metro Division
  Jeffrey Hirsch
Division President

  Time Warner Cable
Customer Care Communications
900 N. Cahuenga Blvd.
Los Angeles, CA 90038

Los Angeles North Division
  Deborah Picciolo
Division President

  Time Warner Cable
Customer Care Communications 
9260 Topanga Canyon Blvd.
Chatsworth, CA 91311

Los Angeles South Division
  Fred Stefany
Division President

  Time Warner Cable*
Customer Care Communications
3430 E. Miraloma Ave.
Anaheim, CA 92806

Office of the President (email)

In order for us to better assist you, please include as much of your account information as possible (account number, phone number, address). Thank you!



*Please note: This is a mailing address only. To locate a cablestore and/or payment center, please refer to our Cablestore Locations page.


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