Understanding Your Bill
Related Services & Assistance
Instructions
To see more detailed information about each section of the bill, hover over the corresponding number.Switch between page 1 and page 2 by clicking the corresponding button above the bill.
Account Information:
For easy reference, information regarding your account and customer code can be found at top.
Contact Information:
Here you'll find how to contact us for information or assistance with your account or your services.
Service Address:
This is the location where your Time Warner services are received.
Account Summary:
Monthly charges regarding your account with Time Warner Cable.
Bill Message:
This section will provide information regarding legal notices, promotions and savings opportunities.
Payment Due Date:
Actual date your payment is due.
Billing Address:
This is the address where all correspondence relating to your Time Warner Cable account will be mailed to.
Payment Return Coupon:
To ensure your account is credited correctly, please enclose the Paymnet Return Coupon with your payment.
Previous Balance:
This section lists “Previous Balances” as well as any/all “Payments” made.
One-Time Charges & Credits:
Installation, Pay Per View, Directory Assistance and International calls, Mobile Internet and adjustments.
Monthly Service Charges:
Itemized details of charges.
Fees & Taxes:
Taxes and fees associated with your account are documented on a monthly basis.
Partial Month Charges & Credits:
Pro-rated charges or credits resulting from service(s) that were added or removed during the month is provided for your reference.
PayXpress Online Bill/Pay:
Save time and paper with PayXpress. Sign up for PayXpress online bill payment today. Have your account number ready, found on the top of your statement and on your remittance coupon.
Other Payment Options:
Pay by phone with a credit card or deirectly from your bank account, pay by mail or at a local payment center.