New Customer Billing Tips

Your first billing statement will include:

• Prepayments
• First month's service charges and installation charges.
• Any promotional discounts to which you are entitled.

Important Billing Information:

• Statements are mailed monthly.
• Payments made by mail usually require 5 days to reach our offices. Please allow sufficient time when mailing your payment.
• Please mail your payment in the envelope provided with the top portion of your statement.
• Payment should be received by Time Warner Cable no later than the 'Due Date' shown on your statement.
• If the bank returns your check to us, a service charge will be assessed to your account.
• Credit card payments refused by the bank may be subject to a transaction fee. When you receive another invoice, if no payment has been received, this invoice will indicate "past due" charges and new or current charges. A collection fee will be assessed for a past due balance.
• 35 days after your due date a disconnect notice will be sent to your home.
• If payment still has not been received 45 days after your due date your service will be interrupted and may be disconnected.
• Once an account has been disconnected for non-payment a reconnection fee, the outstanding balance and the firstmonth's service charge are required to be paid in advance in order to re-establish service.

How To Read Your Statement 

Your statement is comprised of two main sections:

• The Account Summary section lists the current balance and lists the subtotals of each of your services.
• The Statement Details provides a detailed description of each charge incurred during the billing cycle. 
  

ACCOUNT SUMMARY

The following picture shows an Account Summary section of a statement. The picture illustrates four important areas:

    1. The name on the account.

    2. Customer Code.

    3. Sub-totals for each section in your bill.

    4.The Total Amount Due for this statement.

STATEMENT DETAILS

The following is an example of the Statement Details which is comprised of the following sections:

    1. Payments
    2. Itemized Monthly Service Charges
    3. Itemized Other Charges and Credits 
    4. Itemized Fees & Taxes

To log in to your PayXpress account, click here.