Answers
Account and Billing >> Policies >> What is the On-Time Guarantee?
Question:
What is the On-Time Guarantee?
Answer:
The On-Time Guarantee is Time Warner Cable’s promise that we’ll show up on time for installations and service appointments, because we understand nothing is more frustrating than waiting around for an appointment. That's why Time Warner Cable was the first company in the industry to introduce the On-Time Guarantee. Contact us for details on your local division’s On Time Guarantee policy.
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