2. When will I be able to get Digital Cable?
Time Warner Digital Cable is currently available throughout our service area.
3. How much will Digital Cable cost?
Monthly service charges vary depending on the type of package you order. Click here for details about the many options.
4. Do I need to buy or rent new equipment to receive Digital Cable?
You will need to rent a digital terminal that also comes with our specially designed universal remote control and a built-in multi-featured Interactive Program Guide.
5. What if I want a digital terminal for my additional outlet?
See our Rate Card for digital equipment for your additional outlet.
6. What is TV Guide Interactive?
We believe TV Guide Interactive will soon become one your favorite features. Click here to find out more about its great features.
7. I already have a converter for my TV set. How is Digital Cable different?
As well as speed, Road Runner offers four great advantages over dialup data access.
The connection is available immediately in contrast to dialup services that require lengthy initiation routines. Plus there is never a busy signal.
It stays live as long as the customers likes, with no hourly usage fees added to the base cost.
It does not tie up a phone line.
You are always connected with no irritating phone line disconnects.
-->Digital Cable is our next innovation to take customers beyond our current analog technology into the future of television. Digital Cable offers you a TV viewing experience you've never seen before. You'll see sharper, brighter digital pictures and crystal-clear, CD-quality sound on our new digital channels - not to mention more programming variety to choose from and better control of your viewing experience.
8. Cable vs. Satellite...?
Here are some of the advantages of choosing cable over satellite.
- Equipment - Time Warner Cable will lease you the cable equipment you need (such as a remote and converter, if required -- depending on the service you choose), and when necessary, we'll upgrade it free of charge.
- Local Channels - Time Warner Cable brings you local broadcast channels with local news, weather, sports and network programming at no extra charge. Satellite offers local channels, but you might have to pay extra for them.
- Local Presence - For convenient customer service, Time Warner Cable is nearby. Most satellite broadcast companies are halfway across the nation.
- No Annual Contracts - If you're not satisfied with your Time Warner Cable service at any time, we'll disconnect your service, no questions asked and no early termination fees. Satellite companies routinely require long term commitments in order to qualify for certain packages. Early termination may result in a fee being charged directly to your credit card.
- Rain Fade - You won't experience these reception problems since your Time Warner Cable connection is a direct link. Satellite dishes can experience interference problems known as "rain fade."
- Service - Our service calls are prompt, free and backed by our On-Time Guarantee. For satellite you pay an expert every time you need service.
- Telephone Requirement - With Time Warner Cable's Digital Cable Service, ordering pay-per-view simply requires the touch of a button on your remote control. In order to purchase pay-per-view via a satellite provider, a telephone line is required.
9. What about high-speed cable modems? Are those available with digital?
Our high-speed online service, Road Runner, is now available. Visit our Road Runner section for more information.
10. What's the difference between Digital Cable and HDTV?
HDTV, or high definition television, is a format for delivering digital television signals. Specifically, HDTV format will deliver the highest quality digital picture possible, but will require people to purchase an expensive HDTV set in order to view these pictures in the correct format. Our Digital Cable system is designed to be compatible with and to be able to pass through HDTV signals to be received on HDTV television sets for people who purchase them.
Our Digital Cable, on the other hand, is a new technology that delivers substantially more channels and permits people to view extremely high quality digital signals on existing television sets.
11. What is “Time Warner Interactive TV?”
“Time Warner Interactive TV” is a new product that allows customers to interact with their television, playing games, getting customer service help and finding local news and information. There are four interactive channels available: Games (channel 992), Kids Games (channel 993), Customer Service (channel 990) and Local News and Information (channel 991). Click here for a full description. Service not available in all areas.
12. What does Interactive TV Cost?
At this time, this interactive service is included free of charge to digital customers. Service not available in all areas.
13. How do I use an Interactive Channel?
If you are a digital customer, simply tune to channels 990 – 993 and use your remote to navigate through your options. All instructions are available on the TV screen and a “help” function is also available.
Please click here to submit your questions or comments.
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