About Your Local Division

Local Community Support
For the Arts, Education and Community Organizations

• Commitment to Schools - Through our Cable In the Classroom initiative and by providing a free Road Runner High-Speed Internet connection to all accredited K-12 schools and public libraries in our service area.
• Local Programming - As your local cable operator, we are committed to providing exclusive local programming for our customers, including:
  • In & Around Our Towns - A series of features focusing on positive and unique stories from every corner of our community.
  • Master Minds - A College Bowl-type competition developed by BOCES for high school students. It features the brightest youth of our community showcasing their knowledge in a game show atmosphere.
  • Capital News 9 - Time Warner Cable delivers the Capital Region's only 24/7 local news channel with Capital News 9. Featuring weather forecasts every 10 minutes "on the nines", in-depth health and money reports every hour, and an interactive website that lets viewers custom design their personal newscast with downloadable stories. Capital News 9 reports on breaking news stories with live wall-to-wall coverage daily, including reports from four fully staffed, full-time news bureaus in outlying communities. Convenience, weather reports "on the nines" and extended coverage make Time Warner Cable's Capital News 9, Your News ... Now.
• Awards and Achievements - Working with community partners, we've been honored to be recognized over the years for our community efforts on a national, state and local level:
  • Special Olympics of New York Outstanding Corporation/Business Award
  • Wildwood Programs Outstanding Corporate Partner
  • The United Way Outstanding Achievement Award
  • The United Way Silver Employee Award
  • The United Way of Montgomery County Diamond Investors Award
  • Cable Television Public Affairs Association Beacon Award
  • Cable Television and Telecommunications Association of New York Gilbert Community Service Award

Local Customer Service
24 hours a day, seven days a week, Time Warner Cable's trained representatives are on call to answer your questions, upgrade or change your service and provide technical assistance.

• Local - With more than 175 customer service representatives living and working right here in the Capital Region, we are constantly striving to provide you with the best possible service.
• Choice and Value - Time Warner Cable provides its customers with a variety of service options, including Digital Cable; more than 60 premium movie channel offerings; Pay-Per-View movies and events; and a choice of four high-speed Internet providers.
• Award Winning - Time Warner Cable's Road Runner service ranks highest in J.D. Power and Associates' survey of customer satisfaction among high-speed Internet service providers. We are proud of such distinctions and know that we need to continue toward such achievements in every facet of our business.

At Time Warner Cable, we strive continually to provide the highest quality service and the latest innovations the industry has to offer. Our best gauge of success comes from contact with our customers.

Call us anytime at 1-866-321-CABLE [2225], or visit our customer care section for a variety of customer contact options.