Ask TWC (chat help)

Ask TWC is Time Warner Cable's virtual Customer Care agent.

Start your chat session with Ask TWC now!

Is Ask TWC a live chat?

No, Ask TWC is not a live person. However, the answers are real language, just like you were chatting with one of our Customer Care agents.

What can I ask?

We at Time Warner Cable are working hard to make sure Ask TWC answers any questions our customers have.

Ask TWC can answer questions such as:

• I lost my password, what do I do?
• Can I get HDTV programming?
• Is there a parental control option for Movies On Demand?
• Can I create a personal Web page?
• Tell me about the Music Choice service.

Because this is not a live chat, Ask TWC cannot answer questions about your account. You will have to contact us for that information.

How do I ask a question?

Click here to go to Ask TWC. Type your question in the space provided. Be sure to keep it short. If Ask TWC doesn't understand the question or there are multiple answers, it will let you know and ask you for more information.

What if I get a wrong answer or no answer at all?

Try rephrasing the question. If you still don't receive your answer, go to our Contact Us page and let us know. A Time Warner Cable Customer Care agent will contact you with the answer, and we'll be sure to update Ask TWC for future users.

How often is Ask TWC updated?

New information is being entered and current questions and answers are being analyzed every day. We'll continue to update Ask TWC as we enhance our products and services.

How do I send feedback?
Ask TWC has been added to this web site to help you, our customer. Let us know what you think of Ask TWC and what we can do to improve upon it.