ATTENTION Road Runner customers: Learn about a current phishing scam targeting you. Road Runner never asks you for your password or billing information via email.

Use Ask TWC, our virtual customer care agent.

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> Need help? Use our online form.

> Want to request a network? Use our feature request form.

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For new services, change of services, technical support or general questions, please call:

Toll free: 1-866-321-2225

Outside of service area: 1-518-869-5500

When you call, you have some do-it-yourself options:

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Direct Payment:
> Pay online at payxpress.twalbany.com
> Sign up to arrange automatic monthly payments directly from your bank acccount
> Make a change to your current autopay setup

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You can pay your bill in person or call us with any questions at our 24-hour support centers:

 

 

Albany (see map)
130 Washington Avenue Extension
Albany, New York 12203
Front Counter Hours
Monday - Friday 8:30am - 7pm
Saturday 9am - 5pm

Amsterdam (see map)
4848 State Highway 30
Amsterdam, NY 12010
Front Counter Hours
Monday - Friday 8:30am - 5pm
Saturday 9am - 1pm

Glens Falls (see map)
250 Ridge Street
Glens Falls, NY 12801
Front Counter Hours
Monday - Friday 8:30am - 5pm
Saturday 9am - 1pm

Saratoga Springs (see map)
174 West Ave.
Saratoga Springs, NY 12866
Front Counter Hours
Monday - Thursday 8:30am - 6pm
Friday 8:30am -5pm
Saturday 9am - 1pm

Schenectady (see map)
Main office
1021 Highbridge Road
Schenectady, NY 12303
Front Counter and Drive Thru Hours
Monday - Friday 8:30am - 7pm
Saturday 9am - 5pm

Troy (see map)
50 Water Plant Road
Troy, New York 12182
Front Counter Hours
Monday - Friday 8:30am - 7pm
Saturday 9am - 1pm

Pittsfield, Mass. (see map)
4 Federico Drive
Pittsfield, MA 01201
Front Counter Hours (new hours as of Feb. 4, 2008)
Monday - Wednesday, Friday 8:30am - 5pm
Thursday 8:30 am - 7pm
Saturday 9am - 1pm

Athol, Mass. (see map)
104 New Athol Road
Orange, MA 01364
Front Counter Hours
Monday, Tuesday, Friday 8:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 8:30am - 6pm

FORMER ADELPHIA CUSTOMERS

You can continue to make your payments at the locations that you have been using:

Glens Falls/Queensbury
Please use the Ridge Street office listed above.

Granville (see map)
Scottie's Restaurant
20 Main Street
Granville, NY 12832
518-642-3365
Daily 4:30am - 9pm

Lee, Mass. (see map)
20 Silver Street
Lee, MA 01238
Monday - Wednesday and Friday 8:30am - 5pm
Thursday 8:30am - 7pm
Saturday 9am - 1pm

North Adams, Mass. (see map)
225 Hodges Cross Rd
North Adams, MA 01247
Monday - Wednesday and Friday 8:30am-5pm
Thursday 8:30am-7pm
Saturday 9am - 1pm

Northville (see map)
City National Bank (NBT BANK)
312 Bridge Street
Northville, NY 12134
518-863-2101
Monday - Wednesday 8am - 5pm; Thu-Fri 8am - 6pm; Sat 8am - 1pm

St. Johnsville (see map)
Kinney Drugs
12 Park Place
St. Johnsville, NY 13452
518-568-2400
Monday - Friday 9am - 9pm; Sat 9am - 7pm; Sun 9am - 3pm

You may also take your complete statement with a check or cash payment to any area Price Chopper customer service desk.

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Please make sure your account number is on your check or money order and mail to:

Time Warner Cable
P.O. Box 9201
Chelsea, MA 02150-9201