Customer Service mission
Our world revolves around you ...
At Time Warner Cable, serving you is our number one priority. That means giving you the support you need to get the most out of your entertainment and information technology choices. We have some of the service industry's highest standards, from our flexible, convenient appointment windows to Customer Service Representatives who are available 24 hours a day, 365 days a year.
We're determined to keep working to provide the best service in the cable industry. Building a strong relationship with you is the key to our success - and it's at the center of how we do business. We're committed to offering the quality, choice and convenience you deserve from your cable provider.
Our products speak for themselves. We think our service does, too.
Our Employees
At Time Warner Cable, quality service begins and ends with our dedicated, highly trained employees. We are there for you every day - answering your questions and making the system run smoothly. Our comprehensive training program gives employees the tools they need to solve problems and helps ensure that our employees are always up-to-date on new product features and options.
Professional, knowledgeable, responsible - they're the locally-based employees of Time Warner Cable's Albany Division, ready to serve you.
> See a list of our local job openings and job fairs
Flexible Service
We strive to make sure that scheduling a service appointment is never a hassle. We'll always give you the first available time, and if that's not convenient for you, we'll work around your schedule. Our technicians are available on weekends and evenings, providing added flexibility. The best part is that with just one phone call, you can take care of all your service needs.
24-hour Solutions
Many of our Customer Service Representatives are available 24 hours a day, 365 days a year to answer your calls and respond to your cable questions and concerns.
On-Time Guarantee
We understand that nothing is more frustrating than waiting around for an appointment. That's why Time Warner Cable was the first company in the industry to introduce the On-Time Guarantee. The On-Time Guarantee means that our technicians are guaranteed to show up on time for installations and service appointments.
30-Day Money-Back Guarantee
If you're not completely satisfied with your cable service, simply notify us within 30 days and your money will be refunded.
Local Knowledge
Time Warner Cable is a leader in developing local programming, such as that found on TW3, Capital News 9 and Capital Region On Demand. All of our service and support employees are based in the Capital Region, too. We have customer service offices in Albany, Schenectady, Troy, Saratoga Springs, Glens Falls, Amsterdam, Pittsfield, Mass., and Orange, Mass. Our employees live, work and play in your community, and they understand your concerns. This means that they know the area and can provide you with the accurate, up-to-date information you need.
