Digital Phone help
Video help
Watch our video tutorials for help on Dial Tone, Voice Quality, Star Codes, Voice Mail and Self Installation.
Dial tone
If you are unable to get a dial tone with your home phone service, please follow the steps as outlined here.
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Modem lights Select the modem that looks like the one you have in your house to see the correct and incorrect lighting configurations and instructions on how to resolve issues. Some can be fixed quickly by yourself, while others will require you to call us. |
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Voice quality
If you are experiencing voice quality issues with your Digital Phone service, check to make sure that there are no wireless devices such as wireless routers, cordless phone base stations, baby monitors, etc. in close proximity to your Digital Phone modem.
If there are wireless devices in close proximity, try moving them at least one foot away from your Digital Phone modem and three feet away if possible. This will reduce the likelihood of your modem picking up interference from these other devices.
Another possible factor in voice quality issues is the channel that your 2.4Ghz cordless phone operates on. Try changing the channel of your 2.4Ghz cordless phone. Your phone's instruction manual should show you how to do this and often this will alleviate the problem.
If you're still experiencing voice quality problems, call us from your home phone at 611. This brings you directly to a Digital Phone technician.
The star(*) codes
Your Digital Phone service includes more than a dozen features, such as Caller ID Blocking and Call Forwarding. These features require you to set them up using star(*) codes. Read all about the features and how to set them up.
Voice mail
Voice mail is an optional add-on that requires you to set up your outgoing message and retrieve incoming messages. Download the voicemail instructions here (PDF).
When you retrieve messages away from home, you can:
- Call your home number, wait for voice mail to pick up then press star(*)-5.
- Call 518-275-0200 to access the system directly.
Voice mail is an additional $3.95/month. Sign up online now.
Calling details
You can view your Digital Phone account details online, but first you need to register. Please read our instructions before continuing to the registration page.
More help
Search our Frequently Asked Questions section for answers to other topics.
