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Voice Mail
Click here for Voice Mail instructions.
3-Way Calling
Click here for 3-Way Calling instructions.
Caller ID
See who's calling before you answer the phone.
When you receive a call, wait until your telephone completes the first ringing signal. The telephone number calling you and the name associated with that number in the telephone company records will automatically appear on your caller ID display screen.
Notes:
- Caller ID requires the lease or purchase of a display telephone or an add-on display unit.
- If a letter "P" or "Private" appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 (or dialing 1167 on a rotary) before placing the call.
- If "unknown name", "unknown number", "out of area" or "O" appears, the caller is in an area that does not support Calling Number services.
Call Waiting
You’ll know when another caller is trying to reach you.
To answer a waiting call:
- When you’re on the phone, a special tone tells you a second call is waiting.
- Simply press and quickly release the "switchhook" or "Flash" button on your phone. While you talk with one caller, the other caller will automatically be placed on hold. Each conversation remains private.
To alternate between callers:
Simply press and quickly release the "switchhook" or "flash" button on your phone. While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.
To end either call:
- Hang up the phone.
- Your phone will ring.
- When you answer, you’ll be connected with the remaining caller.
Call Waiting ID
Combines Caller ID and Call Waiting.
A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling on your caller ID display unit.
Caller ID on TV
Click here for Caller ID on TV instructions.
Call Forwarding
Forward your calls to an alternate number.
- Dial *72 and listen for 3 short beeps followed by a dial tone.
- Enter the area code plus the 7 digit telephone number that calls are being forwarded to and wait for confirmation tone.
- Once the telephone number of which calls are being forward to has been dialed, the system will automatically call the forwarding line and require that the call be answered in order to activate Call Forwarding.
- Dial *73 to deactivate the Call Forwarding feature.
Star Features
Caller ID Block, Cancel Call Waiting and Caller ID Unblocking.
- Caller ID Block (*67) - If you have a publicly listed name and number, you can make calls without identifying yourself.
- Cancel Call Waiting (*70) - You can choose not to be disturbed when on an important call and keep call waiting from interrupting your telephone conversation(s).
- Caller ID Unblocking (*82) - If you have a private or unlisted name and number and wish to reveal your identity you can do so by pressing *82.
Anonymous Call Reject
Block unwanted calls from callers who restrict sending their caller ID information.
- Press *77 to activate and wait for confirmation tone.
- Press *87 to deactivate Anonymous Call Reject
- A caller who has restricted their caller ID information and attempts to call someone who has activated Anonymous Call Reject will hear an announcement instructing him to hang up, unblock his information and redial the customer.
Speed Dial
Call frequently dialed phone numbers using one digit dialing.
- Press *74, listen for stutter tone and choose a digit from 2 to 9, then enter the 7 or 10-digit number (dialing 1 first whenever it applies) that will be programmed as a speed dialed phone number and wait for confirmation tone.
- Press the chosen digit (from 2-9) followed by the # (pound) sign and the system will speed dial the telephone number that correlates to the chosen digit.
Additional Charges Block
Block inbound and outbound calls that could incur additional charges:
- 411 (including 555-1212, 1-nnn-555-1212)
- 0 (including 0, 00 and 0 )
- Casual dialing calls / 10-10-xxx (if available)
- International and offshore calls
- 900 and 976 calls
To activate Additional Charges Block, call 1-866-4TWC-NOW (1-866-489-2669) or 611 on your Digital Phone.
3-Digit "One-Call" Numbers
Easily remember and quickly contact frequently dialed or important city/state agencies.
There are several 3-digit "one-call" direct telephone numbers that can be dialed using your Digital Phone home phone service.
- 211 - Triangle United Way
- 411 - National Information Directory
- 511 - NC traffic information
- 611 - Time Warner Cable Customer Service
- 711 - TTY for deaf/hard of hearing
- 811 - North Carolina underground utilities Information
- 911 - National Emergency Dispatch
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