Your first billing statement will include:

• Prepayments
• First month's service charges and installation charges.
• Any promotional discounts to which you are entitled.

For billing questions please call the Syracuse City Office at (315) 634-6000
How to read your bill

Billing Tips

• Statements are mailed monthly.
• Payments made by mail usually require 5 days to reach our offices. Please allow sufficient time when mailing your payment
• Please mail your payment in the envelope provided with the top portion of your statement.
• Payment should be received by Time Warner Cable no later than the Due Date shown on your statement.
• If the bank returns your check to us, a $20.00 service charge will be assessed to your account.
• When you receive another invoice, if no payment has been received, this invoice will indicate "past due" charges and new or current charges. A collection fee will be assessed for a past due balance.
• 25 days after your due date a disconnect notice will be sent to your home.
  If payment still has not been received 45 days after your due date your service will be interrupted and disconnected.
• Once an account has been disconnected for non-payment a reconnection fee, the outstanding balance and the firstmonth's service charge are required to be paid in advance in order to re-establish service.