Welcome

Welcome to the Time Warner Cable Internet Security website for Central New York. This website is designed to assist our customers in understanding the email and/or warning letters we send. This site also includes some suggestions that may help in cleaning your computer.

Warning Emails / Letter Information

For more information about a letter you have received, click on the "Warning Emails/Letters" link to the left

THESE SUGGESTIONS ARE FOR YOUR REFERENCE ONLY AND ARE PROVIDED STRICTLY FOR YOUR CONVIENIENCE. ROAD RUNNER DOES NOT ACCEPT ANY RESPONSIBLILTY FOR ANY DAMAGE, INCLUDING LOSS OF DATA AS A RESULT OF PERFORMING ANY OF THE STEPS BELOW. ROAD RUNNER STRONGLY RECOMMENDS BACKING UP ALL IMPORTANT DATA BEFORE PROCEEDING.

IMPORTANT-Please Read Before Proceeding

It is becoming increasingly common for trojan horses to avoid detection by major brands of antivirus software. If you run a scan with your current antivirus software and the results show no infected files, the most probable reason for this is your antivirus software is simply failing to detect the infected files.

One reason for this is your antivirus has not been updated with the most current virus definition files. Or the trojan horse or virus has disabled the program, rendering it essentially useless. Another possiblilty is the antivirus software simply cannot detect it, even after the most current updates. If this is the case, even after you update your antivirus with the most currrent virus definition files, don't assume your system is clean. Instead, we either recommend trying different programs until the trojan is found, or have it checked out by a computer technician.

If you decide to have it examined by a computer technician, please leave your computer disconnected from the internet as much as possible until it is cleaned. Doing this may help eliminate further complaints which may result in an account suspension.