How do I reboot my cable set-top box?

Turn off your cable set-top box (using either the remote or the button on the front of the box). Carefully unplug the ...  [more]

How do I fix reception problems on my TV?

The most common problems with reception have to do with connection issues:...  [more]

What should I do if I'm not getting a picture when I order Movies or Premiums On Demand?

If you tune to the appropriate Movies or Premiums On Demand channel and you find that after one minute of waiting for ...  [more]

What should I do if channels are missing?

Your TV set may require fine tuning. Try to program missing channels by following instructions in the owner's manual ...  [more]

What should I do if the sound is in a different language or distorted?

Here are some common sound issues and possible solutions:...  [more]

Whenever I select a Movie On Demand, I press the play button but the VCR or DVD button lights up and the movie doesn’t play. How do I fix this?

In order to control On Demand programming, you will need to set your remote in On Demand mode. The VCR/DVD and On ...  [more]

What happens if my cable equipment needs repair?

Time Warner Cable will replace and/or repair malfunctioning equipment that we provide at no charge provided it was not ...  [more]

Does Time Warner have a 24-hour repair line available?

Yes. Time Warner Cable provides technical support 24 hours a day, 7 days a week.  Contact Us for your division’s ...  [more]

What if only one TV is not working?

Be sure to check your cables are properly connected and not loose. If the television has a digital set-top box, be sure ...  [more]

If my cable set-top is broken, may I exchange it at a Time Warner office?

Yes. Please bring your current box to one of our Time Warner Cable locations along with a valid state ID to exchange ...  [more]

What if I have no sound only on one TV?

Please refer to our FAQ under Cable Service Troubleshooting “What should I do if the sound is in a different language ...  [more]

My set-top box is flashing 8's, what should I do?

Contact Us for assistance.

Why am I continually getting "One moment please message" on some channels?

Your cable box is attempting to authorize a channel. Your channel should display momentarily. If it does not Contact Us ...  [more]

What if one of my DVR buttons is not working or if a Movies on Demand program does not appear on the correct channel?

Please try the following steps:...  [more]

What should I do if my remote control is not working?

Please try the following:...  [more]