What is the Customer Care Channel and what are the benefits?

The Customer Care Channel enables Digital Cable customers to view and pay their bill securely via their TV set.

How much is Time Warner Cable Customer Care?

It’s free for all Digital Cable customers.

Can I access the Customer Care Channel with a basic cable subscription?

No. You must have a digital cable set-top box.

Are the transactions secure?

Yes. Your transaction information travels directly between the digital set-top box and our billing system.

Can I make a payment on any TV at home?

Yes. You can make payments on any TV in your home that has a digital cable set-top box.

Can I make a payment on a neighbor’s TV?

Only if you want to pay the neighbor’s bill! Each box on your account has a special serial number associated with it. ...  [more]

Can I pay only a portion of the total amount owed?

Yes. You can make partial payments using the one-time payment option. Simply use the left arrow on the remote control ...  [more]

Does this Customer Care Channel generate a receipt or confirmation number?

No. Once the payment has been made a message is displayed on the screen noting that a payment has been placed on your ...  [more]

What payment methods are accepted?

You can use Visa, MasterCard, Discover or American Express credit cards. NOTE: Debit cards can be used only if that ...  [more]

What if I want to update or cancel a recurring credit card payment?

Follow the on-screen instructions. Also, once a recurring payment has been set up, there is the option to “Stop ...  [more]

How soon is a payment applied?

A payment is applied to your account instantly.

When are recurring payments charged?

They are charged exactly on the payment due date.

What if there is an error message on the screen?

There are a couple of reasons why an error screen may appear. Make sure the digital cable set-top box is set to ...  [more]

Will I still receive a paper copy of my statement through the U.S. mail?

Yes. You will continue to receive a paper statement.