What is a Digital Video Recorder (DVR)?

DVR is a set-top box that records TV programs in a digital format to a disk drive or other memory medium within a ...  [more]

What is the difference between a DVR and a TiVo?

TiVo is a brand of DVR, like iPod is a brand of MP3 player.

Do I have to buy any DVR equipment?

No. There is no need to purchase equipment because the DVR is built in to the digital set-top box, so there's no extra ...  [more]

How many hours of programs can I record with a DVR?

A Time Warner Cable HD-DVR set-top box can record up to 80 hours of Standard Definition programming and up to 35 hours ...  [more]

Do I have to sign a contract or pay a cancellation fee for a DVR?

No. There is no need to sign a contract beyond the basic customer agreement and there are no cancellation fees. ...  [more]

Can I use my VCR/DVD player with a DVR?

Yes. The DVR works with all your home entertainment equipment, including VCRs, DVD players and surround sound systems.

Can I pick up a DVR at any Time Warner office?

Yes. Contact Us to find the address of your local cable office.

Does a DVR-enabled set-top box cost more than a digital cable set-top box?

Yes. However, many of our Price Lock Guarantee packages include the DVR at a discounted rate.

Where can I find user manuals?

DVR User Manuals are located on the Digital Cable Support Page.

Do I need Digital Cable to get DVR?

Yes. If you currently have Digital Cable, all you need to do is Contact Us to exchange your current set-top box to one ...  [more]

Can I record from my DVR to my VCR or recordable DVD player?

Yes. Connect the "Cable Out" jack on the back of the DVR to the "Cable In" jack on the back of the VCR or DVD. Connect ...  [more]

Do I have control over setting DVR program recording priorities?

No. The DVR gives highest priority to the most current request made, which usually means that requests are filled as ...  [more]

Can I use DVR on all the TVs in my home?

Yes. You can get a DVR set-top box for every TV in your home.

What does a DVR do?

A Time Warner Cable DVR-enabled set-top box puts TV on your schedule so you can watch what you want, when you want to ...  [more]

Does DVR service tie up my phone line?

No. Time Warner Cable's DVR does not require a phone.

How can I find out how much memory I have left on my DVR?

Navigator doesn’t show that information. It will alert you if a show fails to record because of a lack of available ...  [more]

Can I use the Navigator remote to fast forward or rewind through On Demand programming in 15-minute increments?

Yes. Compared to our previous On-Screen cable guide, Navigator simplifies this function for On Demand and DVR. Just ...  [more]

How do I use the fast forward (FF/SKIP) and rewind (RR/JUMP BACK) features?

Press the FF/SKIP or RR/JUMP BACK arrow buttons (next to the PLAY arrow button) on your Navigator remote. Additional ...  [more]

How do I record my favorite series?

Using the remote control, highlight the program name in the GUIDE and press SELECT. A list of options will appear. ...  [more]

How do I record programs on a specific channel for a pre-determined block of time?

Navigator does not allow for recording by blocks of time. You must set the unit to record each show separately.

How do I adjust the recording start and stop times for a scheduled DVR recording with the Navigator?

Press the LIST button on the remote to access the SHOW LIST screen. Highlight and SELECT the show you want to change. ...  [more]

How do I verify my show is being recorded or has been purchased?

When a show has been purchased or is recording or scheduled to record, the cell in TWC Navigator turns red. Press LIST ...  [more]

How do I know if there is a conflict?

Press the LIST button on the remote to access the SHOW LIST screen. Choose the SCHEDULED RECORDINGS list. Your choice ...  [more]