What is the On-Screen Program Guide?

The On-Screen Program Guide displays programming information on your television screen. You use the buttons on your ...  [more]

Why do you black out some programs?

Contracts between certain programmers and broadcasters occasionally require us to block certain shows. Even though, ...  [more]

What is the Time Warner Cable iGuide?

iGuide is an On-Screen Program Guide designed to help you find what to watch on television. Please refer to the iGuide ...  [more]

What is the Time Warner Cable Navigator?

Navigator is an On-Screen Program Guide designed to help you find what to watch on television. Please refer to the ...  [more]

Is Navigator available to Broadcast, Basic and Expanded Cable customers?

Not at this time. Navigator requires a digital cable set-top box.

Does the Navigator On-Screen guide provide Parental Controls?

Yes. Navigator offers the ability to block by rating, title, time period or channel. Please refer to the Navigator ...  [more]

What is the Access Menu?

The Access Menu is an enhanced TV application that you access with the 'A' key on your digital cable remote control.

How do I use Navigator to find a specific show?

If you already know the name of the show you want to watch, you can key in the name and Navigator will find it for you. ...  [more]

Why are the program descriptions so short?

There is a limit to the number of characters we can enter in the system which can be displayed on-screen. Time Warner ...  [more]

How many days of data are available in the Navigator On-Screen guide?

Navigator allows viewers to scroll up to 7-days in the future and two hours back from the current time, in 30-minute ...  [more]

Can I change how long the banners stay up on-screen?

Not at this time. We have received that question from a lot of customers, and are looking at ways to change that ...  [more]

What are Alerts?

Alerts are colors that denote whether a program is recording or has been purchased. The alert will highlight the ...  [more]

What do the different Alert colors signify?

Navigator will automatically color code in certain situations. It will be ORANGE if you have a reminder timer set for a ...  [more]

Can I shrink the size of the banner that interferes with the news/stock price crawl?

No. The size of the banner cannot be changed.

The Navigator seems slow. Can I make it go faster?

No. The speed of the Navigator varies based on the specific set-top box model you are leasing and the type of ...  [more]

What does “Press Select for Enhanced” mean?

Certain channels are equipped with enhanced options such as Start Over. This menu stores new enhanced new enhanced ...  [more]

Does Navigator have a Favorite List (FAV) feature?

There is no list in this version of the Navigator. Instead, each program or channel designated as a favorite is marked ...  [more]