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Frequently Asked Questions

FAQ  >> High Speed Online  >> E-mail Accounts

FAQs for E-mail Accounts

What are the SMTP and POP mail servers for Road Runner (needed for email software such as Outlook, Entourage and Thunderbird and wireless handhelds such as Blackberry, I-phone and Treo)?

To find the SMTP and POP mail server settings, select Server Addresses and URLs on the top menu bar on the Road Runner H...  [more]

How many e-mail mailboxes/accounts am I entitled to?

Go to the Road Runner High Speed Online Products Page to find out more on what’s offered in your area. You can also Cont...  [more]

How do I create a Road Runner e-mail account?

You will receive a master account name (for example, John Smith’s master email account might be jsmith1@city.rr.com) ...  [more]

How do I set up sub-accounts in Road Runner?

This is a three-step process. First, you need to create new sub-accounts on the Road Runner server. Go to the Road Runne...  [more]

How do I access my Road Runner e-mail?

Upon subscribing to Road Runner, you will receive an e-mail account and password. Go to the Road Runner home page, ...  [more]

Can I access my Road Runner e-mail when I am away from home?

Yes. Road Runner Web Mail gives you the ability to check your e-mail from any computer with Internet access. You can ...  [more]

Are there any e-mail restrictions?

Yes. To ensure that our e-mail service performs well, we have placed restrictions on the size of e-mail sent and ...  [more]

How do I change my Road Runner password?

The Password Reset Tool may be used to change or reset your Road Runner password. For more information, click on ...  [more]

What should I do if I lose my Road Runner password?

If you have forgotten or lost your password, visit www.rr.com, click on Web Mail, click on “I don’t know my password” ...  [more]

Does Road Runner scan incoming e-mail for viruses?

Yes. The Road Runner virus filter will scan your incoming e-mail attachments for tens-of-thousands of known viruses. ...  [more]

How do I retrieve my Road Runner master account username?

The Username Retrieval Tool enables you to retrieve your Road Runner master account username. For more information, ...  [more]

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What are the SMTP and POP mail servers for Road Runner (needed for email software such as Outlook, Entourage and Thunderbird and wireless handhelds such as Blackberry, I-phone and Treo)?

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