What should I do if I can't connect to the Internet?

If you are unable to access the Internet, please try the following troubleshooting steps: ...  [more]

What do I do if I get a new computer?

If you are already a Road Runner customer, you can hook up your computer to your modem and connect to the Internet. ...  [more]

Do you offer a live technical chat for Road Runner customers who need help?

Yes. Go to Road Runner Help and Member Services home page at http://www.help.rr.com/ to enter into a live technical ...  [more]

If my modem has no power, may I exchange it in a local office?

Yes. All Road Runner modems may be exchanged at a Time Warner Cable office. Please bring the modem and the power ...  [more]

If my cable goes out, does my Internet go out too?

If the cable lines are damaged, you will not have a cable and Internet connection. However, if the lines are not ...  [more]

If I am having problems with my Road Runner Service, where can I get additional online help?

The Road Runner Help and Member Services home page at http://www.help.rr.com/ offers FAQs, tutorials, one-click fixes, ...  [more]