Contact Us - Time Warner Cable

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CLICK TO CHAT

If you would like to chat one-on-one with an agent, or you just have questions just click to chat today!

NEW ORDERS

For new services or to transfer services, please call or fill out the move/transfer form.

Austin

(512) 485-5555

Fredericksburg

(830) 997-4646

Lockhart

(512) 398-6092

San Marcos

(512) 805-2555

Waco

(254) 776-1141

Killeen

(254) 634-3145

Temple

(254) 778-4201

Toll Free

(800) 418-8848

TDD

You can reach Time Warner Cable via TDD phone by calling (512) 485-5833 Austin and
(877) 307-9707 Outside of Austin.

ONLINE FORM

You can reach Time Warner Cable by e-mail by using our online form. Customers are our number one priority and we'll make every effort to get your questions answered in a timely fashion.


PAYMENT SERVICES
	Direct Payment: Sign up online PayXpress to arrange automatic monthly payments directly from your bank account.

CUSTOMER SERVICE & LOCAL OFFICES

You can pay your bill in person or call us with any questions at our 24 hour payment locations. There is a drive-by 24 hour payment drop box outside the main office; Please do not enclose cash.

Locate a Payment Center Near You

Austin Main Lobby
12012 N Mopac Expressway
Austin, TX 78758
(512) 485-5555
Monday-Friday: 8 AM- 6:30 PM
Saturday: 10 AM- 4 PM

Round Rock Lobby
1905 N. Mays Street
Round Rock, TX 78664
(512) 485-5555
Monday-Friday: 8 AM - 6:00 PM

South Austin Lobby
730 W. Stassney Lane Suite 100
Austin, TX 78745
(512) 485-5555
Monday-Friday: 8 AM - 6:30 PM
Saturday: 10 AM - 4PM

San Marcos Lobby
1120 Hwy 123
San Marcos, TX 78667
(512) 805-2555
Monday-Friday: 8 AM- 6 PM

Lockhart Lobby
117 Bufkin Lane
Lockhart, TX 78644
(512) 398-6092
Monday-Friday: 8 AM- 6:00 PM

Fredericksburg Lobby
711 N. Llano
Fredericksburg, TX 78624
(830) 997-4646
Monday-Friday: 8 AM- 6:00 PM

Waco Main Lobby
215 Factory Drive
Waco, TX 76710
(254) 776-1141
Monday-Friday: 8 AM- 6:00 PM

Killeen Lobby
309 North College
Killeen, TX 76540
(254) 634-3145
Monday-Friday: 8 AM - 6:00 PM

Temple Store
3034 South 31st Street
Temple, TX 76502
(254) 778-4201
Monday-Saturday: 8 AM - 7:00 PM

Fort Hood Lobby
Bldg 18010
3rd Floor, Suite 306B
(254) 634-3145
Monday-Friday: 8 AM - 5:00 PM

Killeen Media Center
Killeen Mall
2100 South W.S. Young Dr.
Killeen, TX 76543
(254) 498-1512
Monday-Saturday: 10 AM - 9:00 PM
Sunday: 12 PM - 6:00 PM

WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?

Please make sure your account number is on your check or money order and mail to the P.O. Box listed below:

Austin and Surrounding Areas	Waco, Killeen and Temple
Time Warner Cable P.O. Box 660097 Dallas, Texas 75266-0097	Time Warner Cable Attn: Customer Service Manager P.O Box 7852 Waco, Texas 76714

WHERE SHOULD I MAIL MY CORRESPONDENCE

Please send all Time Warner Cable correspondence to

Austin and Surrounding Areas	Waco, Killeen and Temple
Time Warner Cable P.O. Box 85100 Austin, TX 78708-5100	Time Warner Cable Attn: Customer Service Manager P.O Box 7852 Waco, Texas 76714

LAW ENFORCEMENT SUBPOENA INFORMATION

If you are a law enforcement agency seeking information about how to obtain records from Time Warner Cable, please click here for instructions