Billing

Billing Policies

Timing of Billing:
Charges for service start within 24 hours after service is installed. Because the service amount is billed one month in advance, your initial payment at time of installation will cover the first 30 days. Your first actual bill will arrive about 10 days after installation and will cover the next 30 days.

Rates:
For detailed information on rates, click here.

Credit for Full Service Outage:
A service outage is the loss of picture or sound not caused by you, the customer, or your television set. We will issue credit upon request. To receive credit for a service outage, please contact any of our offices at 660-646-2260 or fill out our Billing Contact Form.

Returned Check Fee:
Checks returned for insufficient funds will be subject to a charge of $20.

Late Fee Policy:
Charges for service are due and payable on the date indicated on the billing statement. A $5 late fee is charged on balances at 45 days past due. Converters will be deactivated at 47 days and disconnect orders at 52 days

Disconnection for Non-Payment:
If we have not received your payment within 47 days of the billing statement, your cable converter may be disabled or your cable service disconnected within 54-60 days of the due date of your unpaid bill. To reinstate your cable service after it has been disconnected for non-payment, a payment of all past due charges, late fees, first month regular service bill and a reconnection charge must be paid.

Collections Fees:
Past due accounts may be subject to administrative and/or collection fees.