The Federal Communications Commission (FCC) requires us to periodically notify customers about the rules and regulations covering what type of customer information we may collect, how it is used and your rights in terms of information collected. This notice is mailed to current customers once a year and is provided to new customers with their installation packet. The notice does not require you to take any action. You can review this notice below. To view some frequently asked subscriber privacy questions and their answers, click on this link: Frequent Questions. To change your options concerning your information, use Contact Us Form.

Subscriber Privacy Notice

As a subscriber to cable television service, you are entitled under Section 631 of the Cable Communications Policy Act of 1984 (the "Cable Act") to know the limitations imposed upon cable operators in the collection and disclosure of personally identifiable subscriber information, the type of personally identifiable information collected, how subscriber information is used, under what conditions it is disclosed, the period during which it is maintained, and the rights of subscribers concerning such information and its disclosure. This law relates to personally identifiable information.

In order that we may operate efficiently, we keep regular business records that contain the following types of personally identifiable information: your name, address, telephone numbers, social security number, credit information, and subscriber correspondence. Our records also include information on billing, payment, damage and security deposits, maintenance and repairs, how many television sets you have connected to cable or that are cable-ready, the location of these television sets in your home, the service options you have chosen, and the number of converters or other cable equipment installed in your home. We also keep records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews and questionnaires. We also keep records showing the movies and events you have ordered on our pay-per-view channels. Additionally, if you rent your home, we may have a record of whether landlord permission was required prior to installing our Cable facilities as well as your landlord's name and address.

Without appropriate written or electronic consent from you, we cannot collect personal information over the cable system unless it is necessary to provide cable or other service you have requested or to determine if you are being properly billed for the service you are receiving.

Your cable company considers the information contained in the business records we keep to be confidential. Unless prior written or electronic consent is obtained, personal information which we maintain related to our subscribers will be disclosed only when it is necessary to render or conduct a legitimate business activity related to the cable and other services that we provide to you, or if such disclosure is required by court order and the subscriber is notified of such order, or if disclosure is otherwise consistent with the Cable Act as summarized in this Notice.

Our detailed business records are used (and personal information contained in them disclosed) generally to help make sure you are being properly billed for the services you receive, to send you pertinent information regarding your cable services, to improve the quality of the services we provide, and for tax and accounting purposes. Specifically, the information in these records is used to sell, install, maintain and disconnect cable services as well as to bill and collect service related charges, to measure subscriber satisfaction and improve marketing and program decisions, to mail related materials, to ensure compliance with relevant law and contractual provisions, and to answer questions from subscribers.

The types of persons to whom information about you may be disclosed in the course of our cable business include the employees of your local cable company, Time Warner Cable, and their related legal entities, agents, repair and installation subcontractors, sales representatives, accountants, billing and collection services, program guide distributors, mailhouses, program suppliers, consumer and market research firms, and authorized representatives of governmental taxing or regulatory authorities. Also upon reasonable request, personally identifiable information is disclosed to persons with an equity interest in legal entities related to the cable company when they have a legal right to inspect our books and records.

Information for billing purposes and program guide mailings is generally provided on a monthly basis. Information for other purposes is provided as it is needed. We will maintain information about you as long as it is necessary for our cable television business purposes. This period of time lasts as long as you are a subscriber and up to fifteen additional years so that we can comply with tax and accounting requirements.

Unless you object, the Cable Act also allows us to disclose information to others, including advertisers and direct mail or telemarketers, for non-cable related purposes, including product advertising, direct marketing, and research. Disclosure for such purposes is limited to your name, address, and the particular services to which you subscribe, but cannot include the extent of your viewing or use of a particular service or the nature of any transaction you may make over the cable system.

We typically provide names and addresses of subscribers to third parties as often as requested. If you wish to have us remove your name from such lists, please contact us in writing at the system office. The system address is printed on your cable bill. (Do not send your request with your cable payment; notice must be received separately.) We will not make your name and address available for such non-cable purposes.

Other than information provided to governmental taxing or regulatory authorities in furtherance of our legitimate business activities, your cable company shall not make such personally identifiable information available to government authorities in the absence of an appropriate court order entered after a court proceeding. At such a court proceeding, Federal law requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case. The subject of the information must be afforded the opportunity to appear and contest the governmental entity's claims. In addition, pursuant to an administrative subpoena, state welfare agencies may obtain the names and addresses of individuals as they appear in the customer records of cable television companies with respect to those who owe, or are owed, welfare support. Such information may be obtained without a court order and does not require that a subscriber be given notice of and the opportunity to contest the disclosure.

You have the right to inspect our records that contain information about you and correct any errors in such information. If you wish to inspect our records at our local business office, please notify us in writing thirty (30) days in advance and an appointment will be arranged promptly during our regular business hours. Additionally, as a cable subscriber, the Cable Act provides you with a cause of action for damages, attorney's fees and costs in Federal District Court should you believe that any of the limitations on the collection, disclosure and retention of personally identifiable information have been violated by us.

Time Warner Cable
421 Locust Street
Chillicothe, MO 64601