Troubleshooting

The troubleshooting and repair information is organized in the following sections:

Help Yourself
Provides lots of tips and information about how to immediately correct cable problems you may be experiencing, including picture problems, sound problems and Digital Music problems.

Policies
Details about repair, maintenance and related issues.

Frequently Asked Questions
A selection of the most common questions and answers dealing with troubleshooting and repair.

Did you know?…The Time Warner Cable system was free of outages 98 percent of the time during 2000.

On Time Service Guarantee
If we're not on time for your scheduled service appointment, we will credit your account $20.00 upon request on your next monthly billing statement.

If you need assistance with your cable equipment, or to report an outage, please call one of our repair lines staffed 24 hours a day: 660-646-2260. You may also submit your question online with our Customer Service Form.