If YES, move on to 1.3., 1.4., or 1.5

If NO, check:

If the Test LED stays on continuously, there is a fault within the gateway.

If you experience problems with the Test LED:
Cycle the power to see if the gateway recovers and the LED goes off
Cycle the power to see if the gateway recovers and the LED goes off

If the error persists, you might have a hardware problem.

1.3 If you have Local Ethernet connection:

Ethernet LED should be ON (Green for 100Mbps or Amber for 10Mbps).

If YES, move on to 1.6.

If NO, check:

• Check to make sure your computer is plugged into the corresponding port at the back of the router.
• Make sure that the Ethernet cable connections are secure at the gateway and at the hub or PC.
• Make sure that power is turned on to the connected hub or PC.
• Make sure you are using the correct cable. You can use a standard straight-thru or a crossover Ethernet Cable.
• Try a known good cable.
• If the LED still does not light up, it is likely that your LAN card is not installed correctly. Please refer to your LAN card's installation procedure to check whether the card is correctly installed.

1.4 If you have Local USB connection:

USB LED should be ON (Green).

If YES, move on to 1.6.

If NO, check:

• Check to make sure your computer is plugged into the corresponding port at the back of the router.
• Make sure that the USB cable connection is secure at the gateway and at the PC.
• Make sure that power is turned on to the connected PC.
• Try a known good cable
• Make sure the driver is installed correctly
• If the LED still does not light up, it is likely that your driver is not installed correctly. Please refer to your USB driver installation procedure to check whether the driver is correctly installed

1.5 If you have Wireless connection:

Wireless LED should be ON (Green).

If YES, move on to 1.6.

If NO, check:

• Check to make sure the PCMCIA wireless card on the CG814W is firmly attached to the router

1.6 Cable LED should be ON (Green)

If YES, move on to 2.

If NO, check:

• Make sure that the coaxial cable connections are secure at the gateway and at the wall jack.
• Make sure that your cable internet service has been provisioned by your cable service provider. Your provider should verify that the signal quality is good enough for cable modem service.
• Remove any excessive splitters you may have on your cable line. It may be necessary to run a “home run” back to the point where the cable enters your home.

2.1 Using Ethernet or USB connection and being able to log in CG814W’s Management Interface.

If YES, move on to 3.

If NO, check:

• Make sure you type http://192.168.0.1 in your browser’s address column
• Make sure the cable connected correctly and related LEDs are lit correctly
• Make sure the computer is set to DHCP mode-Network Properties
• Make sure the network adapter is installed and configured correctly-Device Manager
• Make sure the computer obtains a valid IP address
  o Go to Command prompt and use winipcfg in Win9x and ipconfig in NT, W2k, and XP to verify and to release/renew
  o Valid IP address should be 192.168.0.x (x=2~254)
  o Reboot PC after TCP/IP settings have changed
• Try disabling the MAC Address Filter in CG814W
• Make sure you type user name “admin” and password “password”.
  o If you have changed your password to access the CG814W management interface, type the password you have changed to.
  o If you forget the password you have changed to, you need to reset the router by pressing the reset button (located on the back of the router) firmly for at least 5 seconds.

2.2 Using wireless connection and being able to log in CG814W’s Management Interface.

If YES, move on to 3.

If NO, check:

• Make sure you type http://192.168.0.1 in your browser’s address column
• Make sure the wireless adapter is installed correctly-Device Manager
• Make sure the PC with wireless adapter is placed close to the CG814W
• Make sure the wireless parameters are consistent in the router and adapter
  o SSID
  o WEP encryption level
  o Passphrase
  o WEP Key #
• Make sure the computer is set to DHCP mode-Network Properties
• Make sure the computer obtains a valid IP address
  o Go to Command prompt and use winipcfg in Win9x and ipconfig in NT, W2k, and XP to verify and to release/renew
  o Valid IP address should be 192.168.0.x (x=2~254)
  o Reboot PC after TCP/IP settings have changed
• Try disabling the Wireless Card Access List in CG814W
• Make sure you type user name “admin” and password “password”
  o If you have changed your password to access the CG814W management interface, type the password you have changed to
  o If you forget the password you have changed to, you need to reset the router by pressing the reset button (located on the back of the router) firmly for at least 5 seconds

3.1 Does the CG814W obtain the IP address and other key parameters from the cable provider?

If YES, move on to 3.2.

If NO, check:

• Go to CG814W Management Interface, Basic Settings page, make sure you have the following assigned
  WAN IP Address
  Duration
  Expires
  WAN Default Gateway
  WAN Primary DNS

• Make sure the web site you are trying to access is alive
  Try to access another web site
  Try to access www.aoltw.com or www.netgear.com